Nathan Straiter Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

Irvine, California

Assist community managers, assistant managers, existing communities and the transition process associated with the onboarding of new staff and new communities. Oversee the other OC assistant managers, and work closely with PMP team members and association residents in a positive way. Constant problem-solving and continually seeking opportunities to train and educate where needed.

Irvine, California

Front desk administrative and managerial support of 15-30 associations for 4-6 community managers. Persistent communication with homeowners, vendors, board members and managers to ensure community standards are essentially maintained and homeowners' needs are efficiently resolved.• Generate and track work orders in CRM system (Vantaca)to include RFPs through to completion• Manage inquiries via phone or email to include reported and open violations• Process, track, and mail homeowner architectural applications including decision letters• Perform property violation inspections• Create and mail violation and Hearing Results letters to homeowners until compliant• Frequent Clubhouse reservation and move in/out coordination - at least 10 per week• Manage fee waiver requests and adjust charges on homeowners' account (fees, fines, invoices)• Assist managers with special projects and manage office inventory• Responsible for the on-boarding training of all new colleagues’ company-wide on Assistant Responsibilities & Vantaca (Management Software)• Responsible for assisting the Transition team by inserting critical information and documents within Vantaca for every new association company-wide to ensure a smooth transition of management• Proud member of the PMP Education Committee where collaboration with other Committees is key to launch new platforms successfully• Designated Vantaca Superuser (Management Software Expert) for the Orange County DivisionHighlights• Awarded Team Member of the Year (2021) & Lifestyle Award (2022)

Irvine, Ca

First point of contact for walk-ins or incoming calls and assist all levels of office staff, ranging from the Project Engineer to the President, with various tasks and projects.• Tracked and updated Insurance for numerous trade partners for multiple projects• Requested and tracked other documents such as submittals, qualification documents, closeout documents, weekly jobsite safety meetings and contractor’s license• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members• Assisted with project administration tasks such as work agreements and lien release tracking• Responded promptly to customer questions via phone and email

Costa Mesa, Ca

First point of contact within the Resident Services Office at the Enclave Apartment Community – 3 stories and 890 units. Assisted all walk-ins, incoming calls or emails. Served as a brand ambassador who persistently ensured company standards and customers’ expectations were exceedingly executed.• Assisted residents with the move-in process, move-out process, on-site transfer process, renewals• Finalized former residents final account statement• Utilized company software such as Corrigo, SAP and OneSite • Placed maintenance requests and followed up with the residents accordingly• Conducted routine retention and renewal calls to residents • Recorded accurate data on prospects and residents • Assisted Leasing Team with touring and leasing apartments when needed

Newport Beach, Ca

Constant effort of going above and beyond for all guests to ensure they had an extraordinary and memorable in-room dining experience. • Oversaw and directed the work activity of private dining servers• Utilized Opera Software• Provided exceptional phone etiquette and customer service• Handled multiple phone calls and attempted to up-sell to guests • Ensured the preparation and delivery of both the private dining orders and daily amenities for VIP guests were properly executed• Communicated efficiently and effectively with all departments to resolve and surpass guests needs and expectations• Properly trained new hires• Assisted coverage for the Market Place and with mini bar responsibilities

Irvine, Ca

• Positions included dishwasher, food prep, cashier, expo, front-line server and takeout• Efficiently prepared orders while being fully attentive to any questions and concerns• Took several orders over the phone and prepare accordingly• Cleaned and restocked the front and back of house• Worked efficiently with team members and assisted wherever needed• Provided exceptional customer service as we strive to become Restauranteurs

Irvine, Ca

• Performed multiple responsibilities that supported Senior Vice Presidents and SVP Assistants such as conducted investment research, printed and organized clients’ policy details for annuities and insurance, and completed and mailed clients’ Litigation Forms• Updated the annuities binder with the most-recent documentations and called the clients for current contact information• Revised and edited documents for mistakes or that needed additional information

Gaithersburg, Md

• Greeted and seated guests in a strategic rotation• Communicated clearly and effectively with all servers, kitchen and guests to ensure accuracy of initially quoted wait time and food delivery• Maintained cleanliness of the host stand, menus, restrooms and windows• Worked efficiently under pressure and during busy hours to elevate business • Assisted servers by taking or delivering orders and bussing tables

Bachelor Of Arts (B.A.), Marketing, 3.36 Gpa On A 4.0 Scale

Activities and Societies: Phi Theta Kappa Honer SocietyTransfer Student to VU Fall of 2014

Business, Management, Marketing, And Related Support Services

Attended Saddleback until transfer to VU

General Studies

Attended MC Rockville until move to California

High School Diploma