Robert Gebhardt Email and Phone Number

Driving client satisfaction through an engaged and hospitality focused workforce. Utilizing technology, innovation, and big data to create soft service solutions in the areas of dining, audio visual, mail room, fitness, print management and more.The JLL Customer Experience Platform offers centralized soft service support and products as well as a high impact customer service training program for all JLL employees and vendor partners.

As the National portfolio manager for dining and hospitality services in North America I am responsible for the governance of a suite of services including dining, audio video support, conference centers, company stores, office coffee and vending. I work closely with our partner providers to drive performance, control cost, harmonize services and achieve client objectives. As part of the JLL CoE team I help to develop and recommend strategies that are aligned with service and financial goals… Show more As the National portfolio manager for dining and hospitality services in North America I am responsible for the governance of a suite of services including dining, audio video support, conference centers, company stores, office coffee and vending. I work closely with our partner providers to drive performance, control cost, harmonize services and achieve client objectives. As part of the JLL CoE team I help to develop and recommend strategies that are aligned with service and financial goals. As a routine course of business I incorporate good stewardship practices with regards to assets and have established financially measurable redeployment programs. As a category SME I provide support and guidance throughout the vertical business line. Work includes: -- Transitional Support -- Café design and fit out-- New scope pursuit and presentation-- Focus group sessions Show less

Immediate Past President - Society for Hospitality and Foodservice Management.

Portfolio Optimization, Lifecycle Management, Asset Management.Providing direct oversight of amenity services throughout the Northeast - which include on-campus dining, catering, executive food service, conference and audio visual support, conference room managemtn and employee product programs. Responsible for the management of third party service partners executing on our goals and objectives. As part of Merck’s Center of Excellence group I work closely with other business areas and… Show more Portfolio Optimization, Lifecycle Management, Asset Management.Providing direct oversight of amenity services throughout the Northeast - which include on-campus dining, catering, executive food service, conference and audio visual support, conference room managemtn and employee product programs. Responsible for the management of third party service partners executing on our goals and objectives. As part of Merck’s Center of Excellence group I work closely with other business areas and the leadership team to deliver innovation and cost saving measures that produce best in class practices. As a hospitality leader with over two decades of industry experience I provide guidance as a subject matter expert for both renovation and new building construction that incorporate amenity services. Show less

Responsible for oversight of the global dining and hospitality program. Client liason between service provider and Schering Plough. Scope of service included all cafe and catering operations, an employee product program, conference and AV support, as well as banking and hair care services.

Working directly with the clinical staff I was responsible for all patient, employee and visitor meals. This included the development of new menu's, the procurement of all products and the execution of all recipes. I was responsible for the hiring and training of all department employees as well as enforcing department standards. Serving as a member of the leadership counsel I was responsible for improving Press Gainey score and overall satisfaction levels for patients with regards to dining… Show more Working directly with the clinical staff I was responsible for all patient, employee and visitor meals. This included the development of new menu's, the procurement of all products and the execution of all recipes. I was responsible for the hiring and training of all department employees as well as enforcing department standards. Serving as a member of the leadership counsel I was responsible for improving Press Gainey score and overall satisfaction levels for patients with regards to dining services. Show less

Provided daily support to a member focused private club that offered first class social and recreational services. Managed club house services, catering, outings - daily, seasonal and special events - as well as staffing, training and business development.