Administer all information systems for a nonprofit with eight program departments and an average $2.7M annual operating budget. This includes campus network and communication systems, membership database and CRM, and all collaboration tools and platforms, such as: Slack, Zoom, Microsoft 365 (Azure AD), Google Workspace, Asana, Adobe CC, Vimeo Premium, Planning Center, Google Business, Meta Business Suite, Squarespace, Mailchimp, Square, and Stripe. Manages annual IT budgets, technology upgrade schedule, and oversee IT Managed Services Provider.Led a cross-disciplinary team of 15+ program directors and volunteers to implement a new SaaS CRM and event management tool that replaced pen-and-paper workflows with digital processes and automations, resulting in a more efficient use of employee resources. Established new processes for event and facility scheduling, managing event registrations and attendance, donation processing and reporting, community organization and communication, membership management, and volunteer scheduling.Fulfills role of Production Director by managing the end-to-end creative and operational processes for all live event and multimedia productions, including budgeting and scheduling, development and scripting, directing and editing. Provide leadership for two direct reports. Produce two weekly live multi camera broadcasts of Sunday worship services with distinct outputs for livestream and in-room viewers using the Blackmagic ATEM Television Studio Pro 4K Switcher, the Midas M32 LIVE Digital Console, and ProPresenter 7.

Managed the creation of all creative assets, marketing communications, and program deliverables (print and digital) from ideation to execution. Administered organization websites and all digital tools and platforms used for employee collaboration and marketing. Supervised two direct reports.Led a brand redesign to increase engagement of key demographics by creating audience profiles, conducting stakeholder interviews, overseeing the creation of a new mission statement, and designing a new visual identity, resulting in a 27% increase in target audience attendance.Designed the visual identity for annual pledge campaigns, defined the marketing strategy, and contributed writing and editing (developmental and copyediting) to all campaign materials, raising $10.6M in donations over five years.Developed content strategies for Missions fundraising emphasizing storytelling over the ask, resulting in a 400% increase in giving to program fundraising goals over three years.Updated processes and tools from unmeasurable and time-intensive procedures (such as weekly bulk mailings) to more effective and trackable digital solutions like segmented email marketing, which led to the elimination of two full-time administrative support positions.

Collaborated with program directors to develop and execute design strategies to meet program goals and objectives, such as increasing enrollment from a particular demographic or creating more awareness for volunteer opportunities.Advised the Director of Children’s Programming in creating themes for the annual Vacation Bible School program that better achieved her enrollment goals, resulting in a 35% increase in both child and adult volunteer registrations compared to previous years.Contributed writing and copyediting for program and event communications as well as weekly articles and event curriculum.

In-house designer responsible for all print and digital collateral needed to support student programming, including posters, vinyl banners, shirts, digital and print forms, various ephemera, videos, etc. Provided general program support, such as updating website and managing event registrations and social media channels.