Nathan Tate Email and Phone Number

Summary:- Provided application support for a London-based investment bank on the Murex application.- Support front, middle, and back office functions within Murex.- Collaborate with IT teams in Newry, Spain and London, as well as internal business teams.- Support Murex areas including trading, position management, reporting, accounting & settlements, and trade interfaces.Roles and Responsibilities: - Provide expertise in refining Murex configuration, troubleshooting accounting related issuesAddress and resolve Murex-related support queries efficiently, ensuring timely resolutions.- Communicate effectively with upstream and downstream teams to ensure seamless integration of Murex with other systems.- Facilitate the completion of start and end-of-day procedures to prevent incidents and uphold operational integrity.- Resolve incidents escalated by L2 teams and various business areas within the bank.- Create and maintain detailed training documentation for knowledge transfer of best practices.- Collaborate with team members to pursue solutions to incidents.- Manage problem tickets, including analysis, investigation, and development of fixes for production.- Monitor batch processes and troubleshoot job failures, and promptly communicate with affected users. - Manage the incident queue, ensuring SLA agreements are maintained. - Stay updated on industry best practices and emerging trends in Murex, actively contributing to continuous improvement initiatives.