Individual responsibilities: • Overseeing and approving supplier contracts. • Managing cost loads and budgets.• Consultation with overseas teams to ensure all overseas tours and logistics are correct.• Liaising with procurement team on supplier contracts.• Development of sales reports, managing inventory and relationships with overseas suppliers and hotels.• Completing global competitor analysis of pricing and inclusions.• Analysing customer feedback to improve… Show more Individual responsibilities: • Overseeing and approving supplier contracts. • Managing cost loads and budgets.• Consultation with overseas teams to ensure all overseas tours and logistics are correct.• Liaising with procurement team on supplier contracts.• Development of sales reports, managing inventory and relationships with overseas suppliers and hotels.• Completing global competitor analysis of pricing and inclusions.• Analysing customer feedback to improve future tours.• Working with marketing and promotional departments on strategies to maximise occupancy levels.• Proof marketing collateral, brochures and website.• Responding to Customer Relations enquiries. • Managing and finalising product load for the reservations system.• Assisting with new projects to develop new internal systems.• Assume the Product Manager responsibilities in the absence of the Product Manager.Skills:• Skills in data input (Word Docs, Excel Spreadsheets, PowerPoint presentations and BI).• Ability to prioritise day to tasks. • Crisis management.• Understanding of promotions set up and inventory control.Leadership:• Responsible for training and mentoring Product Coordinators and ensuring required tasks are being completed within required deadlines.• Providing product training to sales and marketing teams, reservations, and other key stakeholders.International experience:• Working in APT operations office in Germany for 6 weeks. Tasks included speaking to passengers, tour directors and suppliers on the phone, confirming operational details for upcoming cruises, dealing with operational issues (low water). • Personally assisting cruise director on tour with passengers during an operational issue. Show less

• Assisting reservations team with product related questions.• Creation of passenger feedback form.

• Taking inbound calls and emails from direct passengers to assist with making new bookings and answering questing relating to existing bookings.• Meeting sales targets.

• Taking inbound calls and emails enquirers from travel agents and direct consumers.• Quoting and booking customers on African trips ranging from 2-6 week itineraries.

• Quoting and booking customers on Domestic and International trips.