Manager, leader, mentor and consultant with rich experience across SAP development and change management, service management, quality management, and business system consulting. I have particular strengths in identifying and understanding client requirements and expectations. I quickly build trust and credibility with clients and colleagues by asking the right questions to identify their expectations and service standards, comprehending and committing to those standards and then demonstrating this commitment by personally delivering (and managing large teams to deliver) the results they desire. My management and client experience includes both on the ground/local environments as well as the more diverse complexities of global delivery and offshoring/outsourcing models. I draw on my extensive hands on technical experience to understand and manage the workflow and output of large teams. I maintain high levels of personal responsibility and accountability for all deliverables whether within my direct or indirect supervision. My management style mirrors my client interaction – clear, transparent and responsive. As a manager, I set clear expectations for my team and lead by example, and will monitor outcomes to quickly step in where further intervention is necessary. I maintain high levels of engagement within my team through transparent performance reporting, collaboration and regular feedback of successes, goals and improvement focus areas. These high engagement levels deliver enhanced staff retention, improved performance metrics and greater client satisfaction.I deliver high quality results and aim to exceed expectations both as an individual performer and as a manager through the performance of my teams.I have achieved consistent operational and project success across IT services, Mining, State and Federal Government domains, with a strong focus on both on ground and global delivery.