Nathan Warman Email & Phone Number

Adelaide, South Australia, Australia

As an Infrastructure Engineer at Rachis, I provide support to clients both onsite and remotely, with a focus on the proactive maintenance of on-premises infrastructure and consistent uplift of our client's 365 environments.In my day to day operations, I interact with a variety of products and platforms including Microsoft 365/Entra, Windows Server, VMWare vSphere, Cisco Meraki, various BaaS solutions, and more.In this role I have achieved Microsoft's MS-900 Certification, and intend to continue developing my certifications in Cloud solutions.

Adelaide, South Australia, Australia

As a Service Desk Agent at Rachis, my primary focus was to provide first and second level support to customers and work closely with senior engineers to ensure the timely handling of support requests and incidents via phone, email and ticketing systems.In this role I developed my experience with RMM and MDM systems, Cisco Meraki, Microsoft 365, Windows Server, and a variety of other products and platforms.

Adelaide, South Australia, Australia

Provided technical support to 100+ clients internationally, resolved incidents and requests for clients via phone call and email.Highlights:- Responsible as the Subject Matter Expert for a Government contract that supported 30+ departments nationally.- Contributed to internal projects such as the Service Improvement Plan to develop the Service Desks quality of work, efficiency, and customer experience.- Coached and mentored new service desk personnel and assisted with IT portion of employee onboardings.- Documented processes & procedures concisely in knowledge base as well as updating existing documentation.

Adelaide, South Australia, Australia

Assisted with desktop support duties including taking inventory and imaging new devices, as well as assembly of laptop trolleys and other equipment suited for a large campus. Utilized tools such as Windows Deployment Server and PXE alongside general use of Windows Server.

Certificate Iv In Information Technology, Information Technology, Completion Of Course

Tafe Partial Certificate Iii Information, Digital Media And Technology, Computer Systems Networking And Telecommunications, Completion Of Course

Cisco It Essentials, Information Technology, Completion Of Course