Nathan Weiss Email & Phone Number

Drawing from my expertise to provide strategic support and escalation management across IT and Communications operations overseeing a diverse client portfolio while ensuring the creation of positive client experiences. Design and implement large scale and disruptive IT projects. Analyze processes to drive standardization and continuous improvement. Liaise with clients to identify needs and requirements. Partner cross-functionally to drive decision-making efforts. Facilitate tech training on best practices to expand departmental capabilities. Cultivate and negotiate relationships with key vendors.• Key contributor in the transition from a break fix only to a full managed service offering.• Grew the organizational Monthly Recurring Revenue (MRR) by 80%.• Spearheaded the successful migration of private cloud services to Azure.• Championed the design and implementation of a modern licensing solution.• Saved time and avoided issues by defining and deploying streamlined IT processes.• Enabled the organization to service HIPAA-regulated clients through the implementation of full cloud services.• Deployed a solid wireless network spanning a large campus consisting of multiple LANs and bridges.• Instrumental in enabling rapid client transitions to work-from home strategies in response to the COVID-19 pandemic.

Handled and direct the performance and delivery of IT operations supporting 50+ users ensuring alignment with organizational objectives. Oversaw the installation, configuration, and administration of various solutions. Executed scheduled and emergency system maintenance activities. Analyzed, troubleshooted, and remediated issues. Delivered comprehensive support across Blackberry, iPhone, iPad, and Android mobile servers. Administered Windows servers as well as Active Directory and Group policies. Collaborated with network professionals to drive performance and functionality. Established VPN capabilities for remote users.• Effectively migrated the legacy email filter to an updated solution.• Entrusted to complete a complex Microsoft audit resulting in not findings or fines.• Launched Surveillance technology enterprise wide.• Expertly sourced and selected a server virtualization solution.

Expertly delivered a diverse portfolio of technology services to small and mid-sized clients. Managed the installation and configuration of various solutions. Oversaw maintenance and troubleshooting activities focused on optimal performance. Oversaw the installation of Windows and SBS servers as well as routers, switches, firewalls, and content filters across client infrastructures. Investigated and remediated solution issues.• Executed various successful Microsoft Office 365 migrations with minimal disruption to client operations.• Strategically updated an SQL database to drive compatibility with a new POS system.• Achieved a 100% success rate in removing malware.

Education record

Education record