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Nathan Williams is listed as ServiceNow Software Solution Architect and Implementation Engineer based in Oklahoma City, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Nathan Williams.
Nathan Williams previously worked as ServiceNow Platform Lead/Consultant (U.S. Department of Labor) at Nuaxis Innovations and ServiceNow Administrator (U.S. Department of Labor) at Nuaxis Innovations.
Nathan Williams is a ServiceNow Software Solution Architect and Implementation Engineer.
A career timeline built from the work history available for this profile.
- Responsible for operations and maintenance, solution delivery, and process design frameworks.- Developed technical proposals and solutions for various ServiceNow products, resulting in a 40% reduction in incident resolution time.- Ensured project adherence to client SOW and managed day-to-day operations.- Led platform upgrades, maintained privileged.
Oklahoma, United States
- Administered operations and maintenance across multi-instance environments.- Developed technical proposals for multiple ServiceNow products.- Ensured project efforts were within scope and managed day-to-day operations.- Led platform upgrades and provided oversight of junior resources.
Oklahoma City, Oklahoma, United States
- Provided remote IT services to high-level clients using remote access tools.- Assisted end-users with IT systems and processes.- Coordinated with on-site IT staff for immediate escalations.- Utilized ServiceNow while assisting in product project transition from Remedy (legacy system).
Oklahoma City, Oklahoma Area
- Provided remote IT services and assisted end-users with IT systems.- Utilized the ServiceNow ticketing system for issue tracking and resolution.
- Remote IT Support for Boeing's Enterprise Service Desk.- Remote tier-2 desktop/workstation, remote access, and unix support.- Mentor and coach for outlying team members and backup lead for teams of 14-20 individuals.- Analyst of enterprise service desk metrics to identify trends and provide innovative process solutions to save cost and increase customer.
Quick answers generated from the profile data available on this page.
Nathan Williams is listed as ServiceNow Software Solution Architect and Implementation Engineer.
Nathan Williams is based in Oklahoma City, Oklahoma, United States.
Nathan Williams has worked for Nuaxis Innovations, Ntt Data Services Federal, Llc, Dell Services Federal Government, and Dell Technologies.
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