Senior Ai Conversation Designer, Professional Services Consulting
Boston, Massachusetts, Us
• Led the planning, design, and optimization of sales/marketing AI chatbots for five enterprise accounts (servicing $1M ARR, a Fortune 100, and zero client churn) that collectively influenced about $50M in pipeline and $10M in closed-won revenue a year• Served enterprise accounts as a strategic consultative partner for creative alignment, conversational marketing subject matter, product escalations, and contract renewal• Led the design and optimization of Drift’s AI chatbot for sales and media demos, notably demoed by our CTO to the 2021 WSJ Pro AI Executive Forum• Developed and enabled conversation design processes, onboarding materials, and documentation for the professional services consulting team• Provided detailed customer insights to the AI product team to assist in UX research and roadmap efforts