Nathan Bishop work email
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Nathan Bishop personal email
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing and AI globally.Sales: I partner with technical business teams as an applied AI SME to differentiate Google Cloud to our customers. Assisting fellow sales Googlers, I help prospective and existing customers and partners understand the power of Google Cloud's AI products.Technology: I develop creative cloud solutions and architectures to solve business problems, engage in proofs of concepts, and troubleshoot technical questions and roadblocks related to Google's first-party Generative AI solutions for customer experience applications.Product: I liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.https://cloud.google.com/solutions/ai/
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
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Customer Engineer, Applied AiGoogle Dec 2024 - PresentMountain View, Ca, UsAs an applied AI advisor, I engage directly with customers and their sales reps to help discover, qualify, architect, propose, implement, and ramp conversational products. I demonstrate the business value of Google Cloud's AI products and drive the technical sales process from discovery to steady state.
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Conversation Design Subject Matter ExpertToodle Jun 2024 - Dec 2024• Serve PwC's Fortune 100 clients• Support the total redesign and NLU migration for a leading US ISP's IVR• Co-lead design reviews and demos to secure up to SVP-level buy-in on design proposals• Partner with PwC and vendor SMEs to support facilitation of client workshops on bot governance, NLP tuning, and design processes• Advance PwC DCS practice growth through RFP and whitepaper contributions• Evangelize client, firm, and community-based conversation design standards -
Conversation Design ConsultantFidelity Investments May 2023 - Jun 2024Boston, Ma, Us• Design NLU + LLM conversational experiences for Workplace Investing associates, Fidelity Youth app, and internal R&D• Work in lockstep with product squads to discover, prioritize, and deliver for user needs as they relate to business priorities• Lead conversation design team standard systemization through documentation, process mapping, and industry research• Consult business partners as an SME on conversational copy and design standards, and NLP/LLM functionalityFY23Q3 Excellence in Action award winner -
Senior Conversational Ai SpecialistDiscover Financial Services Apr 2022 - May 2023Riverwoods, Il, Us• Increased containment from 47% to 56% by architecting, testing, and fully deploying a novel solution for topic-level disambiguation, delivering $2.5M in new yearly cost savings (for a total of $15.3M per year) and maintaining 85% CSAT• Drove the full NLU and NLP migration from Google Dialogflow ES to Dialogflow CX, all while consistently maintaining 100% experience parity and supporting 10M yearly messaging volume• Codified the establishment of the conversational experience center of excellence by creating new documentation, consolidating siloed design resources, facilitating enablement sessions, and standardizing design and copy standards• Served senior leadership and business partners as a conversational AI SME through vendor POCs for data analysis, chat UI, and LLM expansions -
Senior Ai Conversation Designer, Professional Services ConsultingDrift Dec 2021 - Apr 2022Boston, Massachusetts, Us• Led the planning, design, and optimization of sales/marketing AI chatbots for five enterprise accounts (servicing $1M ARR, a Fortune 100, and zero client churn) that collectively influenced about $50M in pipeline and $10M in closed-won revenue a year• Served enterprise accounts as a strategic consultative partner for creative alignment, conversational marketing subject matter, product escalations, and contract renewal• Led the design and optimization of Drift’s AI chatbot for sales and media demos, notably demoed by our CTO to the 2021 WSJ Pro AI Executive Forum• Developed and enabled conversation design processes, onboarding materials, and documentation for the professional services consulting team• Provided detailed customer insights to the AI product team to assist in UX research and roadmap efforts -
Ai Conversation Designer, Professional Services ConsultingDrift Jan 2021 - Dec 2021Boston, Massachusetts, Us
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Solutions ConsultantApple Oct 2017 - Aug 2019Cupertino, California, Us
Nathan Bishop Education Details
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Emmanuel College (Boston)English: Communication + Media Studies
Frequently Asked Questions about Nathan Bishop
What company does Nathan Bishop work for?
Nathan Bishop works for Google
What is Nathan Bishop's role at the current company?
Nathan Bishop's current role is Applied AI at Google.
What is Nathan Bishop's email address?
Nathan Bishop's email address is nb****@****ift.com
What schools did Nathan Bishop attend?
Nathan Bishop attended Emmanuel College (Boston).
Who are Nathan Bishop's colleagues?
Nathan Bishop's colleagues are Kelly Henry, Swagger Bob, Ebru Celik, Subramania Siva M, Hager Abdo, Pablo Gomez, Erika Lehmkuhl.
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