Nathan Bobay Email & Phone Number

Indianapolis, In, Us

Responsible for the long range strategic plans for the consumer support model. Guiding the company's service transformation through organization structure change, system implementations and enhancements, and vendor partnerships.Directing a dedicated team focused on the consumer experience with the objective to be an Industry Leader in Service and continuously driving value in our organization. JD Power Customer Service Excellence Program Certification three years in a row. Responsible for developing leaders who are accountable for Contact Center Operations, Training, Quality Assurance, Knowledge Management, Data Analytics, Vendor Partnerships, Workforce Management, and Telephony and CRM Management.Other areas of focus are Employer Branding, Employee Experience, Corporate Culture, Leadership Development, and Service Innovation.

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

• Responsible for oversight of international customer service, credit analysis, collections, risk management, credit policies, terms, limits, accounts receivable, invoicing, order entry, order processing and management, and communications to clients and sales managers.• Led diverse team responsible for international account management while collaborating with cross-functional teams providing leadership, insight and direction for international business growth, efficiency, improved customer service, and shaping of long-term strategic direction for international business segment.• Ensure each team member is presented with positive exposure and preparation to develop expertise; provide learning opportunities, accountability, metric management, and coaching for personal and professional growth.• Member of cross-functional International Leadership Team providing direction and input on global strategy.

Indianapolis, In, Us

• In charge of controlling function for several foreign locations including P&L and budget analysis.• Led significant project of changing accounting firms that increased efficiencies and reduced costs; screened vendors; wrote all policies for project and all future engagements; secured Brazilian firm and became foreign currency translation expert.• Strategic business partner to Sales Managers holding monthly calls providing budget and bottom line P&L analysis as a core strategic business strength.• Established and implemented accounting policies and controls for certain foreign locations.

Indianapolis, In, Us

• Oversaw proper GAAP accounting and consolidation of monthly financials for foreign entities; oversight of controlling functions including P&L and budget analysis, preparation of fiscal reporting; communicated findings in monthly meeting with CFO.• Managed G/L reporting structure and accounting procedures performed by outside accounting firms for new International entities.• Assisted and guided Information Systems project combining national & international systems into seamless process for sales analysis by regions, products, and customers, improving forecasting, P&L reporting, and customer service.• Assisted with a range of tasks related to establishment of new legal entities and branches in foreign countries.

Indianapolis, In, Us

• Performed two separate Financial Analyst roles during this period focused on the Builder, International and Sales & Marketing segments, while providing financial analysis on various New Product Development teams in order to help the teams and the company achieve targeted contribution margins. • Led budget tracking and forecasting of a variety of G/L accounts related to various P&L segments to achieve budgeted Return on Sales and timely submission of monthly forecasting to the parent corporation. • Served as Controller for different business segments, preparing quarterly financial analysis and reporting to executive team. • Revised the Commission Expense Accrual resulting in a reversal of $2.5M in previously accrued commission expense. • Developed the accounting treatment for the Showroom Co-op program that included responsibility for an average of $2M in free product displays each year.• Completed accounting review of new contracts to ensure compliance with GAAP.

London, Gb

• Performed external audits for public and private companies within real estate, manufacturing, and financial services industries.

Arlington, Virginia, Us

Team Leader/Infantryman • Promoted to rank of Sergeant in September 2002.• Accountable for up to three soldiers and their equipment.Operation Enduring Freedom/Operation Iraqi Freedom, Nov. 2002 - Nov. 2003• Spent one year on active duty deployment to Kuwait/Iraq.• In charge of two soldiers as a team leader.• Awarded the Army Commendation Medal for meritorious service.Primary Leadership Development Course (PLDC), July 2002• Developed leadership skills to train, counsel, and motivate soldiers through basic task performance.

Mba, International Business

B.S., Accounting, Operations Management