I lead the Consumer Support team within Customer Solutions for one of the world's leading manufacturers of home improvement and building products, Delta Faucet Company (a division of Masco Corporation). We have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for Phone support three years in a row. I also serve on the National Board of Directors for SOCAP, a long-standing, member-driven CX association committed to advancing customer experience.My background is in accounting which surprises people when they get to know me in either a professional or personal setting. I have an energetic communication style and obvious passion for people, culture, and service which has formed over many years of military and corporate leadership experience.My extensive knowledge and understanding of the P&L enhances my appreciation for a people-first culture, my desire to build the business case for service, and the fun in finding connections amongst people and ideas to create wins for everybody. I look to foster collaborative environments through relationships built on trust and common ground. My military experience taught me the importance of "having each other's backs."My areas of passion and understanding:- Customer & Consumer Service- People & Culture Development - Servant Leadership- Relationship Building- Effective Communications- Conscious Capitalism- Leadership DevelopmentMy Myers-Briggs Type Indicator is INFJ. My Top 5 themes according to StrengthsFinder are Maximizer, Intellection, Input, Belief, and Connectedness.
Listed skills include Financial Analysis, Forecasting, Cross Functional Team Leadership, Strategic Planning, and 39 others.