Nathan Carlton Email & Phone Number

Wellington, Nz

Wellington Region, New Zealand

Salesforce public sector growth and strategy, teams and expertise in New ZealandSustained growth and strategy of Managed Services in ANZ

Wellington, Wellington Region, New Zealand

Transforming customers from siloed Salesforce platform users to harnessing the power of connecting their data and platforms to accelerate their business.

Wellington, Wellington Region, New Zealand

Head of Australia & New Zealand's Managed Services business for a growing list of clients in the ANZ region.Building a scalable, profitable part of OSF ANZ business providing premium services.Manage the billing, financials, and reporting for all clients.Lead the wider team to maintain a deep understanding of our client's solutions, technologies, and their business in order to maximise the organisation's ability to offer support and strategic insight to continuously provide value to… Show more Head of Australia & New Zealand's Managed Services business for a growing list of clients in the ANZ region.Building a scalable, profitable part of OSF ANZ business providing premium services.Manage the billing, financials, and reporting for all clients.Lead the wider team to maintain a deep understanding of our client's solutions, technologies, and their business in order to maximise the organisation's ability to offer support and strategic insight to continuously provide value to their business.Manage the contract lifecycle from sales, to implementation, renewal, and transition Show less

Wellington & Wairarapa, New Zealand

A role with a broad range of key responsibilities and dependencies. Lead all key stakeholder engagement across government, banking, debt management, insurance and manufacturing across ANZ, APAC and EMEA. Responsible for the successful engagement, strategy, project management, implementation and ongoing programme management across all clients and partners globally. Lead and managed the first voice enabled customer engagement programme in over 30 countries for a global travel… Show more A role with a broad range of key responsibilities and dependencies. Lead all key stakeholder engagement across government, banking, debt management, insurance and manufacturing across ANZ, APAC and EMEA. Responsible for the successful engagement, strategy, project management, implementation and ongoing programme management across all clients and partners globally. Lead and managed the first voice enabled customer engagement programme in over 30 countries for a global travel organisation. Enabled local and national government understanding of customer and stakeholder needs. Enabling banking industry customers to meet regulatory compliance obligations while hearing and acting on the voice of the customer. Proudly enable debt management clients to improve engagement with their vulnerable customers winning Customer Experience awards for their programme internationally. Process, project and policy improvement and management to enable better every time implementation and engagement experiences for clients. Planning and strategy for company wide initiatives leading for delivery and engagement. People and team management to ensure outcomes delivered in line with stakeholder expectations and business strategy. Managing difficult conversations and engagements, confronting issues and ensuring accountability and ownership. Consult on customer experience strategy, maturity, and outcomes, influencing and advising organisations on how to achieve better outcomes and implementing programmes and strategies to deliver this. Show less

Wellington & Wairarapa, New Zealand

A leadership role with two key areas of focus; leadership and management of a globalcloud and applications team across multiple countries supporting shared and private cloudcustomers and all aspects of managing the service delivery alongside customer successapplication consultancy for hosted applications post implementation.Transformation of these services and the customer experience as well as a platformchange to Microsoft Azure from a break-fix model to a value add… Show more A leadership role with two key areas of focus; leadership and management of a globalcloud and applications team across multiple countries supporting shared and private cloudcustomers and all aspects of managing the service delivery alongside customer successapplication consultancy for hosted applications post implementation.Transformation of these services and the customer experience as well as a platformchange to Microsoft Azure from a break-fix model to a value add customer lifecycle modelbuilt around customer touchpoints and roadmap to increase organisational maturity.Design, build and delivery of a global customer feedback programme in order tounderstand each customer across different points in the lifecycle from executivemanagement to the end user in order to tailor our approach.Response to all services and service delivery aspects of the RFP process and workingdirectly with customers during this stage to design a service delivery model for them andunderstand their goals for both product and services.Design, build and delivery of a managed services product in response to customerfeedback to change the Professional Services delivery model and improve customerexperience.Global recruitment and building of team culture, skills and delivery, introducing skillscapability framework and performance objective framework globally. Shifting a locationcentric team to a global service delivery team. Show less

Wellington & Wairarapa, New Zealand

Creating, developing and iterating on a customer strategy to ensure the success of our customers around the world, managing and growing a customer focused team and leading the organisation on being a customer success company. Developing and providing pivotal information for our product, sales and marketing teams to ensure customer alignment. Proactively managing churn and nurturing high risk, high opportunity customers leading them to success through aligning our product to business goals… Show more Creating, developing and iterating on a customer strategy to ensure the success of our customers around the world, managing and growing a customer focused team and leading the organisation on being a customer success company. Developing and providing pivotal information for our product, sales and marketing teams to ensure customer alignment. Proactively managing churn and nurturing high risk, high opportunity customers leading them to success through aligning our product to business goals, objectives and outcomes to ultimately deliver value based ROI. Working across a broad range of customers from small, niche freelancers through to large enterprises. Show less

Wellington & Wairarapa, New Zealand

Responsible for building a customer success programme, partnering with sales team in pre-sales engagement, demonstrations and building strong relationships with customers across New Zealand and Australia in order to drive them to success. Customer onboarding and ongoing support, advice and consultation ultimately leading them to make decisions that will transform their organisation in an age of digital change. Working directly with our product, UX/UI and development teams to ensure product… Show more Responsible for building a customer success programme, partnering with sales team in pre-sales engagement, demonstrations and building strong relationships with customers across New Zealand and Australia in order to drive them to success. Customer onboarding and ongoing support, advice and consultation ultimately leading them to make decisions that will transform their organisation in an age of digital change. Working directly with our product, UX/UI and development teams to ensure product roadmap is aligned to customer initiatives and goals that the platform supports a growing customer base. Writing release content for the support site, website and customer communication channels to ensure product updates are well communicated and consistent with feature release.Working with a number of different organisations with different requirements, interpreting and engaging the customer to keep momentum and maintain key relationships. Also working with and managing a range of experts to deliver a result and using the resources around me to develop the best and most effective solution for the customer. Show less

Wellington & Wairarapa, New Zealand

Partners with the Skillsoft sales team to drive impactful value and develop existing customer relationships to secure renewal and growth. Serves as the primary account owner and trusted advisor to customer stakeholders and project teams and is responsible for driving program improvement, success and value throughout the customer lifecycle. Creates and executes impactful learning initiatives though the practice of Skillsoft’s strategic methodologies and emphasizes on program efficiencies… Show more Partners with the Skillsoft sales team to drive impactful value and develop existing customer relationships to secure renewal and growth. Serves as the primary account owner and trusted advisor to customer stakeholders and project teams and is responsible for driving program improvement, success and value throughout the customer lifecycle. Creates and executes impactful learning initiatives though the practice of Skillsoft’s strategic methodologies and emphasizes on program efficiencies, effectiveness and outcomes. Consults with many levels and focuses on program design tied to organizational imperatives and business goals; strategic alignment; adoption, end-user experience; marketing and communication strategy planning and value measurement. Show less

A key role in the 150 seat End User Support team refining induction and on boarding processes, working closely with the wider team on their development and career progression with a special focus on the Datacom graduate programme. Focused one on one career development meetings, putting together tailored training and development content and running effective workshops for staff in the group and across the company. Developing internal leadership capabilities of team leaders and managers… Show more A key role in the 150 seat End User Support team refining induction and on boarding processes, working closely with the wider team on their development and career progression with a special focus on the Datacom graduate programme. Focused one on one career development meetings, putting together tailored training and development content and running effective workshops for staff in the group and across the company. Developing internal leadership capabilities of team leaders and managers, assisting with recruitment and creating a positive working environment for staff to thrive in. Show less

Being a generalist role this can include a whole manner of things. My key involvements are in Staff engagement and training, reporting, improving the people processes in Shared Services. Looking after the project pipeline and the project management training programme. When somebody needs something within or outside of Shared Services they come to me and it is part of my role to gather requirements and resources to help. I love what I do and no day is the same.I have also been involved in… Show more Being a generalist role this can include a whole manner of things. My key involvements are in Staff engagement and training, reporting, improving the people processes in Shared Services. Looking after the project pipeline and the project management training programme. When somebody needs something within or outside of Shared Services they come to me and it is part of my role to gather requirements and resources to help. I love what I do and no day is the same.I have also been involved in recent transition project work and continual service improvement work to support the managers who own these particular areas. Show less

This was a client facing role for the Ministry for Primary Industries. This role involved mapping the whole of New Zealand's farm land in order to find a contact, stock and crop details and the location of every farm in New Zealand and by doing this reducing the biosecurity risk. This would involve a great deal of investigation emails and phone calls as close data analysis to ensure that every farm had the correct information one farm at a time. I provided support to the wider team and manager… Show more This was a client facing role for the Ministry for Primary Industries. This role involved mapping the whole of New Zealand's farm land in order to find a contact, stock and crop details and the location of every farm in New Zealand and by doing this reducing the biosecurity risk. This would involve a great deal of investigation emails and phone calls as close data analysis to ensure that every farm had the correct information one farm at a time. I provided support to the wider team and manager for meetings and other administration tasks in order to develop my skills further. I moved out of this role and in to my current opportunity at Datacom. Show less