• Developed a prototype of an application to enable Account Managers to monitor key accounts. This application presented a 360 view of the customer account from multiple data sources and had automated alerting for key churn indicators (such as support ticket volume and resolution velocity). Techniques used: Superblocks.• Operationalized machine learning - Developed a Python-based machine learning model using HDBSCAN clustering to categorize and bucket 550K+ support tickets, which saved weeks of manual tagging. Further reduced compute time and costs by choosing a computationally efficient model. Techniques used: HDBSCAN, TensorFlow Universal Sentence Encoder, Principal component analysis (PCA)• Assisted in building the business case for a proof of concept with new vendor MadKudu

• Developed a web application using R-shiny to present analytical findings on broadband proliferation's impact on consumer behavior, revealing a 4% increase in household spending and a 12.5% decrease in brand diversity over 12 years.• Presented at Sibley Auditorium in Bechtel Engineering Center to a diverse audience of 400 students. Demonstrating significant shifts in consumer patterns correlated with broadband proliferation.

• Developed CRM using Excel to streamline monitoring of company secretarial clients• Translated document for land purchase contract from Chinese to English, Formatted draft for the relocation of a Companies head office, Prepared proforma invoice to bill PwC for providing services on helping an Australian company • Drafted report for a business unit review of PwC Malaysia by summarizing Senior Associates notes from an interview (outline of the business, the resourcing of the Risk and Quality function, how risk is managed in the business unit, touches on broad aspects of quality, specific elements of risk policy)

Founded a charitable organization. Our mission is to provide meaningful help and resources to better the health of underprivileged communities.- Fundraised US$6,000 and distributed over 12,500 masks to the USA, Vietnam and Singapore- Partnered with United Way, Christina Noble Children’s Foundation , Saigon’s Children, ALDO, Pho 24 , Highlands Coffee and AMA Foundation for distribution

• Support Marketing Team on marketing initiatives (website, product sheets, presentations)• Assisting in planning in-house marketing events (corporate lunches, client visits)