Systems Manager
CurrentSupported organizational goals through strong technical expertise in system management. Conducted excellent research and integrated industry-best processes and systems for seamless operations. Developed, implemented, and monitored job ticketing system while ensuring budget and company compliance. Collaborated with cross-functional teams to increase productivity. Assessed user feedback, implemented improved techniques, and monitored performances of new systems and processes. Exercised excellent communication and organizational skills to coordinate with stakeholders for discussing areas of improvement. Led troubleshooting efforts to rectify errors and maintain a user-friendly interface.• Provide strong technical expertise in system management to support organizational goals.• Conduct research and integrate industry-best processes and systems for seamless operations.• Develop, implement, and monitor job ticketing system while ensuring budget and company compliance.• Collaborate with cross-functional teams to increase productivity and assess user feedback.• Lead troubleshooting efforts to rectify errors and maintain a user-friendly interface.• Solely managed the transition of a 15-year-old ERP system to a Salesforce integrated job-ticketing system.• Commended by management for strategic implementations, strong work ethic, and problem-solving approach.