Nathan Curtis Email & Phone Number

San Antonio, Tx, Us

Chandler, Arizona, Us

Guides clients in state, local government and education through the landscape of Microsoft's current software portfolio and cloud solutions deployed with world class services to create a long-term platform for success in government and education.

Responsible for all IT and Business Architecture Services for an Arts and Crafts retail and service startup. Works with core leadership team to set and maintain budgets. Identifies services to fit business needs. Supervises deployment and maintenance of solutions built on Microsoft's M365 platform.

Irving, Texas, Us

Works with clients in US Education and Non-Profit markets enabling tools and techniques to help bring more services and better outcomes to serve their communities. Assisted businesses and technology decision makers in understanding relevant business requirements behind issues then work with technology principals to envision and develop a proof of concept or assessments to ensure goals are met. Provided knowledge and critical analysis for client IT shops, businesses leadership, and vendors to identify success metrics and funding sources for successful implementations that later supports the total cost of ownership of a solution. Worked with technology experts to build and demonstrated simulations of client environments in Microsoft Azure, Dynamics 365, and Microsoft 365 to provide envisioning aids for clients.

Austin, Tx, Us

Catapult Systems implements innovative technology solutions that enable our clients to maximize the value from their technology investments. We are a Microsoft National Systems Integrator providing IT consulting services across Infrastructure, Cloud Services, Business Intelligence, Managed Service, Web Solutions, Custom Application Development, Mobile, and User Centered Experience. We have offices in Austin, Dallas, Houston, San Antonio, Denver, Tampa, Phoenix, Seattle and Washington D.C.

Austin, Tx, Us

Manages consulting deliveries of various scale for IT customers in the San Antonio metro and surrounding areas in South Central Texas. Responsible for working with teaming with technical leadership and presales consultants, verifying that engagements are scoped properly to ensure success for Catapult Systems and its clients. Works with technical staff to provide level of effort, estimated schedule and cost estimates for technical deliveries in the form of Statements of Work. Responsible for proper resourcing of consultants for assigned customer deliveries. Provides primary escalation services and post engagement relations for engagements within a selected portfolio of strategic and major Catapult Systems consulting customers in the South Texas area. Manages a team of technical consultants, across various technology areas. Responsible for personal development of managed staff, collaborating with technical leadership to ensure staff is properly prepared to meet future technical needs of Catapult's clients as technology advances.

Redmond, Washington, Us

Manages a moderate to complex scope of support issues for a designated set of public sector Microsoft Premier customers. Served as a technical resource and coordinated with other Microsoft groups to assist the customer in their use, support and implementation of Microsoft solutions. Directed and coordinated delivery of over $1.5M of Microsoft services annually.

Redmond, Washington, Us

Acts as Microsoft’s prime onsite technical contact, providing product group visibility for customer issues, advanced technical troubleshooting support and problem resolution for global, strategic, major and corporate enterprise customers. Works alongside Microsoft Premier Support to ensure customer issues are escalated to the highest levels of management. Provides proactive technical support including product technical training onsite, as well as support consulting via telephone, and electronic media. Professionally responds to customer critical issues by setting customer expectations, devising and implementing action plans and assisting customer teams with problem resolution.

Redmond, Washington, Us

Managed a moderate to complex scope of support issues for a designated set of global, strategic, and major Microsoft Premier customers. Served as a technical resource and coordinated with other Microsoft groups to assist the customer in their use, support and implementation of Microsoft solutions. Directed and coordinated delivery of up to $1.5M of Microsoft services annually.• Grew demand for Premier Services in the San Antonio metro area from 4800 hours annually to nearly 10,000 hours.• Managed customer issues, escalations and inquiries while maintaining a 94% satisfaction rating with customer contacts for over 5 consecutive years.• Worked with customers and partners to escalate and resolve over 100 critical situations and later helped the affected organizations understand the changes that should be implemented to avoid the issues in the future.• Worked with a team of other Technical Account Managers and Program Managers in Microsoft to build a reproducible program to schedule local training deliveries. Used the program to grow training deliveries in San Antonio over 500% in the last year.• Mentored new hires both locally and in other districts, called in to assist other districts with hiring practices.

San Antonio, Texas, Us

Worked with a team of programmer / analysts to deploy and support a number of applications to the enterprise desktop fleet while minimizing customer downtime and improving productivity.• Led 14-member team through the architecture and implementation of the Microsoft Office 2000 deployment to over 25,000 internal and external customers. Successful deployment stayed on time and under budget. While reporting showed an initial customer support spike, calls quickly leveled and dropped by 5% from the previous system. Initial evaluations showed 99% successful customer migration. • Lead technician for the Office 97 Service Release 2 refresh. Conducted in-depth gap analysis and developed “Universal Wrapper” - successfully eliminating costly writing of code to initiate each individual product. Wrapper filled the gap between SMS and corporate business requirements. Code savings alone has been marked at 4500 man-hours or $441,000 in program savings.• Developed innovative customer support matrix designed to assign level of customer satisfaction. Identified shortfall for conversion from Access 97 to Access 2000 for USAA Federal Savings Bank. Diagnosed problems and administered remedy.

Hanover, Md, Us

Developed solutions to remove 16-bit desktop applications from enterprise workstations using applcation deployment and software delivery platforms (SMS / Tivoli). Worked with change management organizations to ensure business requirements were met and smooth product deployment is achieved. Resolved mass issues through use of programs (VB, C++) and scripting (VBS). Interfaced with external vendors to resolve issues with multiple platforms and applications.

Tailored network design to clients in the public and private foodservice sector. Conducted needs assessments and developed systems integration plans to utilize existing IT systems for new software applications. Redesigned small business network to facilitate web access and global messaging. Managed customer network site surveys and provided escalation consultation concerning network and infrastructure issues to support and sales staff. Determined client system abilities and matched sales proposals to supportable infrastructure.