Working to standardize process documentation and use of current technologies to disperse information to appropriate user groups. Providing enterprise level process consultation while overseeing individual team knowledge base creation and updates to improve output and oversight while reducing expenses.

- Oversaw multitude of live stream events ensuring reliability and stability for 300+ events.- Worked to create documentation surrounding SOPs for 24hr live stream technician team.

- Collaborated with Facebook’s product engineering teams to improve live stream error escalation, stream reliability, and process automation leading to a 400% increase in live stream monitoring efficiency, and over 100% increase in stream stability on the client’s web, mobile, and OTT platform.- Created standard operating procedures and training programs for live event coverage which encompassed error reporting, triaging, troubleshooting, encoding standards, and production onboarding procedures. Designed an internal knowledge base that is currently used to ensure quality across all workflows, provide documentation for training future hires, and further outline processes for handling signal ingested via satellite downlink or direct fiber connection.- Provided triage and troubleshooting for over 1,000 incidents related to live streaming on Facebook’s mobile and web platforms.- Founding member of Facebook’s internal live video triaging and debugging group. Open group for all Facebook employees to ask open questions about live video ranging from advertising advice to debugging issues with VOD assets.- Oversaw the transition to remote live event support for over 1,500 events on Facebook’s live streaming platform during COVID as the Broadcast Ops’ senior analyst.

- Managed and verified account connections for high priority advertising partners such as Nike, Mars, and Volkswagen.- Implemented updates to the Data Management team’s internal knowledge database and workflows. Maintained quality control of this database for a multi-national team of 60 working with multi-million dollar advertiser accounts.