Nathan Chung Email & Phone Number

Manage a portfolio of groups while ensuring clients are satisfied, engaged, and valuedManage appropriate external teams to identify and resolve all service and renewal related issues that could damage the GIS relationshipLead broker calls to dissect issues, engagement, and feedbackWork cross-functionally with Implementation, Sales, and Marketing teams to enhance the broker experienceRenew and/or facilitate the renewal of groups by executing the renewal process - efficiently documenting and communicating to our broker and carrier partners, along with our TPA. While managing client expectations and ensure delivery of client requestsFocus on continued engagement to seamlessly consult and advise clients on GIS processes including service and renewalImplement new lines of coverage or changing of carriers at renewalCreate and contribute to best practices and “how-to” guideTrain new group admins

Develop, maintain and maximize relationships with our broker partners, their clients and our carrier partners.Execute the renewal process by efficiently documenting and communicating to our broker and carrier partners, along with our TPA.Serve as a technical resource and guide on ancillary lines of coverage for brokers, clients and sales reps.Manage multiple Benefit Administration Systems such as EaseCentral, Employee Navigator, and Benefits connect - renewing coverages through each.Implement new lines of coverage by identifying upsell opportunities with the Sales Rep and/or Sales Specialist

North Carolina, United States

Contributes to marketing strategy by leveraging social media to identify and acquire customers.Maintains online relations with customers by organizing and developing specific customer-relations programs.Develops new approaches for market development, acquiring and analyzing data, and consulting with internal and external sources.

Nashville, Tennessee, United States

• Proactively engaging and prospecting new business opportunities and customers in ZohoCRM, Salesforce and other CRM platforms• Educate potential customers and generate interest in our client's solutions• Work directly with client Account Executives to schedule demonstrations of their software solutions for qualified opportunities

Nashville, Tennessee, United States

• Managing an assigned portfolio of brokerages across the country and their respective clients using the software• Building lasting relationships with brokers and clients by phone, email, web conference, and face-to-face training• Maintaining in-depth knowledge of the software in order to help resolve customer issues • Utilizing the software to build accessible and user-friendly platforms for clients to view their insurance benefits

Nashville, Tennessee, United States

• Identification and development of new sales opportunities for assigned line of business • Generate sales opportunities for new targeted accounts• Manage sales cycle and sales pipeline development

Greater Nashville Area, Tn

• Explain health insurance products within company's wide portfolio to prospective clients• Build personal and team's book of business• Utilize company CRM to maintain pipeline and contact potential clients

Lynchburg, Virginia Area

• Troubleshoot, diagnosis and understand the client’s IT related issue • Offers the best solution or plan possible to customers

Rustburg, Virginia

• Interacting and negotiating bids with customers, contractors and realtors • Managing multiple employees on various jobs • Bookkeeping for the company • Marketing to expand the company • Washing houses, apartment complex and new construction sites

Rahway, New Jersey

• Move large amounts of material around warehouse• Using forklift to move shipment

Hong Kong

Led and coordinated camps for children aged 7-12Responsible for 20-30 kids, leading staff teams, training new staff, interacting with parents, camp facilities and staff.

Bachelor Of Science - Bs, Criminal Justice And Corrections, 3.89 Gpa

Activities and Societies: Tau Sigma Honor Society

Bachelor Of Science - Bs, Criminal Justice / Biology Minor, 3.33 Gpa

Bachelor Of Science - Bs, Sports Science, 3.61 Gpa