As an experienced Accounts Receivable Management (ARM) professional, I currently oversee omnichannel communication strategies, vendor management, and data-driven decision-making. I accelerate the transition to "digital-first" communication strategies, optimize online payment portals, and evaluate new technologies. I employ strong project management skills with a focus on collaboration and continuous improvement.

Managed network and server infrastructure, implemented an automated network management system to record system metrics and issue alerts, worked closely with client contacts to resolve interface issues, ensured system uptime in a high-volume warehouse environment, and collaborated with department heads to develop cost-effective solutions for uninterrupted operations.

Provided direct client support for server maintenance, upgrades, and migrations. Supervised daily activities of level one technicians and developed custom solutions including network planning and software development. Collaborated with clients to provide cost-effective solutions to meet their business needs. Managed software upgrade rollouts for a 100+ user environment spread over 5 locations and maintained backup technologies for multiple clients to ensure fast and reliable data recovery and business continuity.

Collaborated with upper management and IT contacts at various clients, managed a team of two IT employees, and provided technical support. Led full life-cycle IT project management including planning, budgeting, implementation, and maintenance. Worked with client contacts and vendors to develop and implement electronic data interfaces between information management systems. Ensured information security policy met or exceeded HIPAA privacy requirements, and installed and administered multiple servers. Provided application and hardware technical support to a user base of over 120 users.