Nathan Dunn Email & Phone Number

Ready to make a difference and be challenged in customer focussed, team building leadership... 🤝 A partner that leads to collaborate and deliver on awesome solutions and quality services that are outside the square, innovative and different from the norm. Proven transferable skills and a keen problem solver, with a background in Learning & Professional Development and National Contact Centre & Operations management. 📈 Working as part of the team and bigger picture, I get a kick out of achieving results, championing change, exceeding expectations and seeing the business and individual team members GROW and succeed. ❤️‍🔥 Passionate about empowering people, delighting in sensational customer experience and maximizing operational efficiency.What I’m about…. 🔸 Proactive Continuous Improvement & Innovation… People, Process & Systems - UX and CX 🔸 Personal & Professional Development… Growth & evolution of me and the Team🔸 Trusted Stakeholder… working together to be awesome and deliver practical outcomes 🔸 Strategic Planning & Delivery… Steering teams & business for success 🔸 Analysis & research… qualitative and quantitive, driving practical & positive change 🔸 Continued Velocity, Transparency, Honesty, Integrity & Creativity… all wrapped up with a great sense of humour Great achievement activites…✅ Lead team of 30+ across three levels (Team Leader, Senior, CSR)✅ Developed, managed and monitored KPI metrics to manage and improve team member and business success✅ Improved Sales Lead to Deposit coversion by 12%+ on implementing warm outbound calling team & processes ✅ Integrated multi-channeled Quality Management processes and systems to manage and monitor exceptional interactions✅ Key Project Stakeholder across Customer Contact Services Tech Stack review and Sales & Customer Service CRM Implementation (Dynamics365)➕➕Please reach out to me on by DM... Until we can catch up for a coffee...

Listed skills include Workshop Facilitation, Training, Coaching, Training Delivery, and 26 others.