Dynamic and results-driven Floor Lead with a proven track record in managing high-volume retail sales environments. Skilled in leading teams to deliver exceptional customer experiences, driving multiple KPIs, and creating and implementing systems for store success. Main focuses include hiring and training, working with full-time, part-time, and seasonal hiring groups. Developed tracking and training programs for large, diverse teams. Shared knowledge with peers to create a high-performing team.

Ownership of the sales floor, designing and implementing daily sales plans in a $20+ million locationCollaborates with 100+ employees to develop and achieve their individual personal goals with timely, candid feedback, support, and resource needs. Emphasizes guest experience initiating authentic personalized connections.Supports the strategy set by the store manager and collaborates with assistant managers to effectively implement the tactics on our sales floor.

Being the first line of sales for the 2nd largest retail location in the U.S.Educate guests in our product’s ranging from men's and women's base layers to outerwear and shoes or accessories.Developed RMS skills using handheld devices to properly use inventory tools for not just in store but digital marketplace as well.

Working in a fast paced culinary and service environment, Meshing roles of FOH and BOH to create the best guest experience possible. Developing team members to help execute daily deployment plans at a higher level everydayWorked with agility and the ability to be nimble within the moment to best succeed in not just the situation but for days and months at a time.

Filling multiple roles of a kitchen, including line work, prep, and customer interaction

Honed my customer service skills. Always promoted excellent customer service mindfulness. Daily tasks included: cash allocation & deposits, customer engagement, quality control of food, restaurant cleanliness, and inventory management.

Improved customer service skills greatly. Efficient in the use POS systems and drive procedures. Developed my communication skills with customers and other team members. Adapted well to the fast pace required by the job.