Nathan Walker has established himself in the software industry as a pioneer in creating successful and innovative customer service, sales, and operations departments. With over 15 years of experience, he has developed a strategy to create new opportunities, retain current customers, and maintain elite service across all departments. His experience with utilizing technology and cutting-edge operational strategy has driven constant 30% + growth in industry success year over year. His implementation of customer experience and ownership employee training drives the empowerment of his team to feel empowered to excel in their positions.Nathan’s focus on culture and employee growth has allowed for employee retention and strength in operational structure within his departments. As a result, customers build relationships with staff that go a long way in customer retention and a continuous customer referral pipeline. Nathan’s experience running a sales division can be helpful in selling a product or service to a potential customer. His relationship-building processes allow sales agents to quickly build rapport, define the customer’s needs, and establishes the correct product or service for the customer that fits their needs. This strategy allows for a consistent revenue stream that grows exponentially from happy customer referrals and repeat customers. A note from Nathan Walker:Designing, building, repairing, and maintaining a solid operating department is my passion. I am a process and customer-focused individual who is always looking in the best interest of the customer. This has allowed for great success in meeting and exceeding my company’s stakeholder expectations in line with my departmental business approach. I have found great success in a leadership role that allows me to build and maintain a cohesive team that strives and achieves continued success. My core team structure and team-oriented design allow employees to give consistent and elite service which builds strong and long-lasting customers. My strong coaching and motivation skills empower my employees to succeed through the use of technology and the belief and confidence to carry out defined procedures and processes. My focus on ownership, training, and teamwork throughout a department allows me to manage budgets, expenses, ROI, sales, and relationship building to create and maintain consistent results.