Nathan Walker Email & Phone Number

Dallas, Texas, United States

Customer Experience Strategy: Develop and execute a comprehensive customerexperience strategy that aligns with the company's vision and goals, ensuring that everyinteraction with our clients exceeds expectations.Customer Onboarding: Oversee the onboarding process for new clients, working closelywith sales, product, and implementation teams to ensure a.

750 State Highway 121, Lewisville, TX

• Responsible for the direction and coordination of day to day operations of a multi-functioning customer-facing department.
• Establish project plans: define project scope, monitor activities, and secure the necessary resources and plans.
• Handle customer training and stakeholder communication.
• Department budget management and staff development.
• Develop department process improvements: simplify project procedures, methods, and tools with innovative ideas.

Dallas/Fort Worth Area

• Plan, organize, prioritize, and establish strategic direction and business requirements
• Managed projects efficiently and effectively to ensure completion in a timely manner
• Establish short term and long-term objectives for the flagship product
• Control an efficient and profitable department budget
• Designed and created customer service department ideology and customer relationship approach
• Managed the managed services department and all customer contact in the operations department

Plano, TX

• Manage company network and maintain all office technical maintenance
• In charge of detailed inventory list of the company’s computer equipment
• Managed VOIP ShoreTel phone system directory and phone line technical issues
• Assessed and troubleshoot any desktop computer issues for company employees

Dallas/Fort Worth Area

• Created customer service department business requirements and goal forecasting
• Orchestrated customer ambassador training program to empower and enforce customer learning
• Client demos with customers to gauge product design and drive new development initiatives
• Directed affiliate sales program that allowed clients to custom label and design products
• Worked directly with Engineering, Sales. Marketing, Design, and support teams on projects
• Created short term and long term strategies for our products and services

Dallas/Fort Worth Area

• Managed 11 dealership accounts and built relationships with the companies
• Improved service for each dealership by learning each companies needs and goals
• Maintained good relationships with dealership management
• Managed dealership vehicle database for multiple websites for vehicle distribution
• Serviced dealer accounts including booking vehicles, taking photos, and labeling vehicle information for lot management

Plano, TX

• Handled high inbound call volume
• Solved customer issues over the phone, via e-mail, and online chat
• Determined outside software, printer, firewall, and internet issues with specific programs
• Resolved clients program issues such as; mapping drives, network issues, internet installations

Garland, TX

• Worked with high profile clients and major record labels
• Managed and planned the business and 2 studio room schedules and staffing
• Organized, directed, and planned the creative and technical process of clients sessions and albums

Las Colinas, TX

• Event Technology Specialists are responsible for producing exceptional experiences through the setup and operation of large and small-scale audiovisual systems. Responsibilities include equipment operation and.
• Audio engineers are responsible for the advanced set up and operation of large and small-scale audiovisual systems with a specialty in audio for live events.

Frisco, TX

• New restaurant openings and strategic customer service planning
• New employee training for operation and customer service
• Day to day operation functions
• High pace work environment
• Created customer retention programs