Nathan Walker Email & Phone Number

Dallas, Texas, United States

Customer Experience Strategy: Develop and execute a comprehensive customerexperience strategy that aligns with the company's vision and goals, ensuring that everyinteraction with our clients exceeds expectations.Customer Onboarding: Oversee the onboarding process for new clients, working closelywith sales, product, and implementation teams to ensure a seamless transition from salesto implementation.Implementation Management: Lead the implementation and deployment of our productsand services for new clients, ensuring that deliverables are met on time and within budget.Customer Success: Drive customer success initiatives to maximize adoption, retention,and satisfaction, collaborating with cross-functional teams to address customer needs andchallenges.Customer Support: Establish and maintain a world-class customer support function,providing timely and effective resolution of customer inquiries, issues, and escalations.Customer Feedback and Insights: Gather customer feedback and insights to informproduct development, marketing strategies, and overall business decisions, championingthe voice of the customer within the organization.Performance Monitoring: Develop key performance indicators (KPIs) and metrics totrack the effectiveness of customer delivery initiatives, regularly assessing performanceand driving continuous improvement.Team Leadership: Build and mentor a high-performing customer delivery team, fosteringa culture of collaboration, accountability, and continuous learning.Cross-Functional Collaboration: Collaborate closely with sales, product management,engineering, and other internal teams to ensure alignment on customer needs and priorities.Customer Advocacy: Serve as a passionate advocate for our customers internally,championing their interests and advocating for resources and initiatives that drive customervalue and satisfaction.

750 State Highway 121, Lewisville, Tx

• Responsible for the direction and coordination of day to day operations of a multi-functioning customer-facing department. • Establish project plans: define project scope, monitor activities, and secure the necessary resources and plans.• Handle customer training and stakeholder communication.• Department budget management and staff development. • Develop department process improvements: simplify project procedures, methods, and tools with innovative ideas.

Dallas/Fort Worth Area

• Plan, organize, prioritize, and establish strategic direction and business requirements• Managed projects efficiently and effectively to ensure completion in a timely manner• Establish short term and long-term objectives for the flagship product• Control an efficient and profitable department budget• Designed and created customer service department ideology and customer relationship approach• Managed the managed services department and all customer contact in the operations department• Presented department reports and update presentations to CEO and company C Level executives

Plano, Tx

• Manage company network and maintain all office technical maintenance• In charge of detailed inventory list of the company’s computer equipment• Managed VOIP ShoreTel phone system directory and phone line technical issues• Assessed and troubleshoot any desktop computer issues for company employees

Dallas/Fort Worth Area

• Created customer service department business requirements and goal forecasting • Orchestrated customer ambassador training program to empower and enforce customer learning• Client demos with customers to gauge product design and drive new development initiatives • Directed affiliate sales program that allowed clients to custom label and design products• Worked directly with Engineering, Sales. Marketing, Design, and support teams on projects• Created short term and long term strategies for our products and services

Dallas/Fort Worth Area

• Managed 11 dealership accounts and built relationships with the companies• Improved service for each dealership by learning each companies needs and goals• Maintained good relationships with dealership management• Managed dealership vehicle database for multiple websites for vehicle distribution• Serviced dealer accounts including booking vehicles, taking photos, and labeling vehicle information for lot management

Plano, Tx

• Handled high inbound call volume • Solved customer issues over the phone, via e-mail, and online chat• Determined outside software, printer, firewall, and internet issues with specific programs• Resolved clients program issues such as; mapping drives, network issues, internet installations

Garland, Tx

•Worked with high profile clients and major record labels•Managed and planned the business and 2 studio room schedules and staffing•Organized, directed, and planned the creative and technical process of clients sessions and albums

Las Colinas, Tx

• Event Technology Specialists are responsible for producing exceptional experiences through the setup and operation of large and small-scale audiovisual systems. Responsibilities include equipment operation and maintenance; customer service; and operations management.• Audio engineers are responsible for the advanced set up and operation of large and small-scale audiovisual systems with a specialty in audio for live events.

Frisco, Tx

• New restaurant openings and strategic customer service planning• New employee training for operation and customer service• Day to day operation functions• High pace work environment• Created customer retention programs