Nathan Erickson Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

Handle creating accounts for new hires and processing terminationsHelp training new hires with learning all of the different clients

Minneapolis, Minnesota, United States

- Provide Technical Support for 100+ Clients. Ticket and troubleshoot various networking, printer, and miscellaneous computer hardware issues. Use various remote access tools to assist in resolving client issues. Escalate issue to various teams as needed.- Understand and deliver on ticket escalation expectations- Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear and issues are resolved. Tickets must be updated in real time as events and actions occur- Reporting progress to clients and notifying them of resolutions through various sorts of documentationSolid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills- Attends to obligations and supports other company initiatives as directed- Take incoming calls, tickets and emails and provide excellent service to clients- Create tickets for all client interactions- Create new documentation for Service Desk use

• Performed basic, moderately complex and complex troubleshooting activities for various electronics, including desktops, laptops, televisions, and basic printers, as well as MF Printers, Desk Side Support, HNS ESF, and Servers• Provide customer support for designated equipment• Repair of satellite and multiple transport systems; DSL, cable, T1 lines or wireless transport• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements• Accept and deliver all service calls assigned within the established service level for each client

Ensure store complies with corporate policy in appearances Quality control of various kitchen processesOversee training of new staffMonitor sales and place orders to replenish store

Ensure store complies with corporate policy in appearancesMonitor sales and adjust orders as needed to replenish storeOversee training of new staff

Radio OperatorClassified Information and Materials SecurityDocumenting/Record KeepingElectrical Component/Equipment InstallationElectrical System Testing/MeasurementElectronic Data SecurityMessage Processing ProceduresMessage Traffic AnalysisOperational System Testing/Evaluation