Nathan Ewing Email & Phone Number

Chicago, Il, Us

Philadelphia, Pa, Us

Philadelphia, Pa, Us

•Developed and prioritized product roadmap, backlog, and sprint planning for the outbound mobile messaging (SMS) platform, earning a 91% historically high customer satisfaction rating in 2023. •Led research and evaluation of emerging technologies and AI strategies to drive product roadmap decisions. •Implemented agile development processes, accelerating identification and resolution of issues by 20%.

Englewood, Co, Us

• Oversaw the development and implementation of AI-powered chatbots for 18 million telecom customers, working cross-functionally with engineering, customer service, and sales teams to align on customer strategy. • Conceptualized and launched a proactive chat feature, increasing product usage by 33%, generating an estimated cost savings of $1 million. • Conducted NLP analysis to evaluate chatbot performance, improving classification accuracy by 20%, leading to an increase in customer resolution rates.

•Collaborated with medical students, health care professionals, community members and lobbyist to identify and resolve gaps and barriers in mental health access and education•Built Python-based NLP models to examine public testimonies, identifying patient pain points. Analysis presented at the American Psychiatric Association Annual Meeting in May of 2023.•Onboarded 8 new members and trained analytics, outreach, and interview teams, establishing long-term strategy and processes.-

Kansas City, Mo, Us

Subject matter expert on key policy priorities in digital banking, AI, and digital asset development, blockchain innovation, and central bank digital currencies, financial analysis, and data analytics.Selected Experiences:•Managed analytical examination processes on FDIC insured institutions for the 10th Federal Reserve District. •Collaborated with data scientists and bank examiners to implement machine learning algorithms into compliance workpapers, streamlining loan classification processes and reducing examination process times by 15%. •Analyzed emerging trends in digital banking, including AI and cryptocurrency, sharing insights with 100+.

Muscatine, Iowa, Us

• Led cross-functional team of 5 Analytics Graduate Students to ensure successful end-to-end product delivery.• Built NLP models with 87% accuracy to evaluate customer sentiment, enhancing sales and marketing strategies.

International trade and advisory firm offering customized solutions and strategy development for doing business in China, Japan, and the EU. •Fostered strategic partnerships with leading shoe brands, leveraging fluency in English and Chinese to bridge gaps. •Negotiated with suppliers to ensure high-quality output and timely delivery, generating contract values of $300,000.•Led data-driven marketing strategies, contributing to a 110% year-over-year growth in customer base.

• Evaluated competitive landscape and market potential for a top 5 shoe brand’s potential brand extension in China.• Partnered with product and engineering teams to successfully manage the development of 50+ sample products.

Iowa City, Iowa, Us

•Taught 65+ students, earning a course evaluation rating of 5.7/6.0•Developed and taught lectures, assisted with creating material for online program, and administered exams

Ms, Business Analytics

International Chinese Language Program

Bachelor'S Degree, Double Major In Economics And Chinese

Bachelor Of Business Administration - Bba, Economics