Nathan Fregona Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Currently leading the Customer Success team across 40 State and Federal government regulators. Working with my team we have:- Built customer success processes and engagements (from implementation to post-go-live) with our entire customer base, including 1-3 month operational/strategic meetings- Refined our customer release management strategies, redeveloped our online help centre, built our release cycle document to support customer IT stakeholders and are currently creating a… Show more Currently leading the Customer Success team across 40 State and Federal government regulators. Working with my team we have:- Built customer success processes and engagements (from implementation to post-go-live) with our entire customer base, including 1-3 month operational/strategic meetings- Refined our customer release management strategies, redeveloped our online help centre, built our release cycle document to support customer IT stakeholders and are currently creating a training academy for implementation- Created a product feedback mechanism and captured a heat map of key customer feedback and historical product support requests for more data-driven software development- Driven integration initiatives (facilitated trials and training and created guides and documentation) for external partner products and our new internal API-accessible reporting, helping government regulators connect to Comtrac and engage with near real-time data in Power BI Show less

Brisbane, Queensland, Australia

I joined Comtrac as their first Customer Success Manager to lead the space, build out foundational customer success processes, strengthen partnerships across our entire customer base of State and Federal Government Regulators, and further connect our technology to those we help enable.

Brisbane, Queensland, Australia

I worked in a small customer success team (including CSM’s, Industry Leads, Projects, and Product Support), delivering a highly configurable engineering asset management solution across the critical infrastructure market (~130k MRR, ~10 customers, white glove/high-touch service). The customers I supported spanned the Infrastructure, Health, Local Government, and Resources sectors. Customer Success responsibilities included post-go-live onboarding/training, support, engagement… Show more I worked in a small customer success team (including CSM’s, Industry Leads, Projects, and Product Support), delivering a highly configurable engineering asset management solution across the critical infrastructure market (~130k MRR, ~10 customers, white glove/high-touch service). The customers I supported spanned the Infrastructure, Health, Local Government, and Resources sectors. Customer Success responsibilities included post-go-live onboarding/training, support, engagement, and value-added system optimisation strategies. More specifically, I:- Onboarding/training: Delivered 2 days’ worth of F2F system champion, advanced user, and team-based workflow training for one of our Regional Council customers (over 30 users).- Engagement: Connected with customer champions both online and in-person on a 2-week or monthly basis. Utilised PowerBI metrics to drive both short-term and long-term operational strategies.- Optimisation Strategies: Remapped the group structure for a new customer in the Oil and Gas space (6 months post-go-live). This was in response to unforeseen adoption issues caused by their slowed relationship with their key Engineering Contractor (and key player in their establishment).- Internal Documentation: Established a customer confluence space to capture knowledge and centralise customer account information. Show less

Brisbane, Queensland, Australia

I led end-to-end recruitment campaigns (remote, in-office & hybrid) across the entire product and software development team, as well as the North American, corporate (finance, HR, office management), marketing, project delivery, customer success and sales teams.

Brisbane, Queensland, Australia

I was a recruitment consultant recruiting IT professionals in the Government Project Services space.

Brisbane, Queensland, Australia

I was solely responsible for managing and coordinating the internal recruitment and onboarding/training functions across the entire Group within Australia, across 4 brands and 3 locations. The roles I recruited for include:- Sales professionals- Developers- Marketing specialists- Project managers- In-house counsellors - UX designers- Recruitment Specialists

Brisbane, Australia

I developed and implemented comprehensive talent attraction and marketing campaigns (including ad copywriting and headhunting) tailored to our customers' specific roles and aligned with their business values and ethos.

Sunshine Coast, Queensland, Australia

I worked closely with job-ready job seekers and those who were long-term unemployed, helping them overcome barriers to employment and supporting their transition into long-term, sustainable roles.

Cairns, Queensland, Australia

Mareeba, Queensland, Australia

Certificate Iv In Government Investigations, Law Enforcement Investigation And Interviewing

Certificate Iv In Training And Assessment (Tae40116), Workforce Development And Training

Bachelor'S Degree, Human Resources/Political Science, Gpa: 6.13/7.00

- Member of the Golden Key International Honour Society; - JCU student ambassador (Australian Development Team); - Project Manager –.

Bachelor'S Degree, Bachelor Of Business (Human Resource Management), 6.13/7.00

- Completed a semester of study abroad; - Active member of the JCU Singapore Student Council; - JCU Global Ambassador representing.

High School Certificate, Op 4 / Atar 95

- Graduated Year 12 with an OP 4; - Vice President of the Student Council; - Interyear Leader; - Academic Award for Legal Studies.