As the AV & ICT Solutions Manager, I am responsible for sourcing new and emerging trends that align with the school AV strategy, effectively managing all school AV resources, to ensure the provision of quality AV services for all users. I manage the installation and management of school AV equipment including setting up equipment for school events. I provide all ICT technical support matters, providing relevant solutions and manage all IT services including printing, digital signage… Show more As the AV & ICT Solutions Manager, I am responsible for sourcing new and emerging trends that align with the school AV strategy, effectively managing all school AV resources, to ensure the provision of quality AV services for all users. I manage the installation and management of school AV equipment including setting up equipment for school events. I provide all ICT technical support matters, providing relevant solutions and manage all IT services including printing, digital signage, wireless projection, endpoint security management and phish training and testing.To ensure users are component in using hardware and software, I developed fact sheets and training manuals.I manage the school AV & IT budget and lead and support the school AV and IT teams, overseeing workflow management, recruitment, training and development and performance management, building an engaging and collaborative team culture. Show less

In the role of IT Technician, I was responsible for providing a high level of technical support to staff, students and parents, assisting with hardware, software and documenting issues. I also efficiently managed over 1,500 school Apple devices.

As an Apple Certified Technician, I provided an exceptional level of service when providing technical and sales support to customers. I assessed and identified customer technical support needs, managed troubleshooting and repairs of Apple devices and provided support and guidance to customers to develop basic software and technical skills.