Nathaniel A. Email & Phone Number

Lagos State, Nigeria

● Conducting audits and assessments to evaluate IT controls, policies, and procedures against regulatory standards (e.g., SOX, GDPR, PCI-DSS) and industry frameworks (e.g., COBIT, ISO 27001).● Conducting IT controls risk assessments, including reviewing organizational policies, standards, and procedures and providing advice on their adequacy, accuracy, and compliance with the PCI DSS.● Conducting comprehensive audits of cyber security, Active Directory, O365, and MS Exchange, reviewing OS platforms (Windows, Unix), IT systems, and operating procedures to uphold efficiency, accuracy, security, and risk mitigation standards.● Performing Information Technology General Controls (ITGC) audits to validate compliance with SOX provisions and professional standards, achieving a minimum 95% compliance rate across key areas such as change management, logical access, backup and recovery, and problem and incident management.● Developing, documenting, and maintaining IT policies, standards, and procedures that reflect compliance requirements and aligns with ITSM best practices.● Gathering applicable information, conducting research, developing talking points, coordinating with team members, and leading audit finding meetings to find program weaknesses, outdated IT policies, and duplicity in IT efforts.

Lagos State, Nigeria

● Conducted comprehensive audits across network and telecommunications infrastructure, IT power facility management, IT service desk operations, and various IT platforms (Windows, Unix), ensuring adherence to established standards for efficiency, accuracy, security, and risk mitigation.● Led ISO 27001, ISO 22301, and ISO 20000 audits, evaluating Information Security Management Systems (ISMS), Business Continuity Management Systems (BCMS), and IT Service Management Systems (ITSM), ensuring compliance with international standards and best practices.● Conducted audits on ISO 27032, ISO 27017, and ISO 27701 standards, focusing on Cybersecurity, Cloud Security, and Privacy, enhancing organizational readiness and resilience against evolving cyber threats.● Performed monthly income assurance using ACL software, generating detailed reports and executive summaries for board review, facilitating informed decision-making.● Executed weekly cyber security threat checks using CyberSOC as the SIEM tool, detecting and reporting high-risk threats to the bank, enhancing cyber security posture and resilience.

Lagos, Nigeria

● Maintained records of interactions with partners (e.g., MTN, GLO, AIRTEL, MAINONE, CYBERSPACE, BROADBASED) regarding fiber and backhaul issues, aiming for a 95% resolution rate within agreed-upon timelines.● Integrated the NMS with other IT management systems such as ticketing systems, CMDBs (Configuration Management Databases), and ITIL (Information Technology Infrastructure Library) processes.● Documented network configurations, changes, and incidents, and generated reports on network performance, availability, and security for management and compliance purposes.● Ensured that all interactions and escalations with ipNX service providers were documented and tracked, with 100% adherence to defined escalation guidelines.● Provided Root Cause Analysis (RFO) reports for all link downtime incidents, detailing the cause, impact, and actions taken for resolution and implemented measures to reduce fiber and backhaul-related incidents by 20% within the next quarter through proactive maintenance and optimization efforts.

Lagos, Nigeria

Lagos, Nigeria

● Diligently addressed and resolved last-mile issues, ensuring swift restoration of services. Proficiently providing Root Cause Analyses (RCAs) for link downtime incidents.● Proficiently troubleshooting Integrated Digital Units (IDUs) and Outdoor Units (ODUs), including Optix RTN, media converters, and OSDRs, to maintain seamless link connectivity.● Maintained a customer satisfaction rating of 95% or higher, as measured through post-interaction surveys or feedback mechanisms, by consistently addressing last-mile connectivity inquiries and concerns within an average response time of less than 24 hours.● Coordinated the deployment and tracking of field engineers to sites, ensuring timely resolution of issues and optimal operational efficiency.● Effectively identified and escalated complex technical issues to specialized support teams, ensuring timely resolution and minimizing downtime for end-users.