Nathaniel Kennedy Email & Phone Number

Downers Grove, Il, Us

Troy, Michigan, United States

• Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.• Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.• Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.• Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.

Manitowoc, Wisconsin, United States

• Assisted patients that inquired for appointment scheduling through outbound calls.• Accurately collected information from various patients to cross-reference within the provider's secure database.• Effectively utilized a scheduling tool to locate and select appropriate appointments for patients.• Collaborated with team members by supporting the success of the outbound call process.

United States

• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.• Demonstrated strong product knowledge through clear communication and instruction.• Leveraged CRM tools (Salesforce) to track customer interactions, ensuring seamless communication and high-quality service standards across multiple channels.• Efficiently utilized database and admin tools to update user information for students and instructors.• Collaborated with team members to achieve targets and improve overall performance.

Sheboygan, Wisconsin, United States

• Improved customer satisfaction through strong knowledge of merchandise with descriptions, explanations, and recommendations.• Assisted with merchandise issues that include returns, exchanges, and stock acquisition through multiple channels.• Increased sales through effective merchandising strategies and targeted promotions.• Maintained a clean, safe, and organized store environment to enhance the customer experience.• Provided friendly customer service by greeting customers and ascertaining their wants or needs.• Oversaw daily cash reconciliations, ensuring accurate financial reporting while minimizing discrepancies.• Appropriately managed inventory levels and requisitioned new stock.

Peoria, Arizona, United States

• Assisted in unloading and sorting general merchandise in a timely manner.• Enhanced store efficiency by accurately stocking shelves and managing inventory levels.• Actively displayed a friendly and helpful demeanor to all customers.• Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.

Grafton, Wisconsin, United States

• Demonstrated leadership through guiding a team and being the organizer for other Donation Attendants.• Enhanced donor experience by providing friendly and efficient service during donation dropoffs.• Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.• Safely baled large quantities of clothes and cardboard for shipping utilizing machinery.• Assisted in various warehouse operations that included the certified use of a forklift.