Boasting over 11 years of experience, my expertise lies in delivering outstanding customer service, overseeing Azure Cloud subscriptions and billing, handling incident management, and guiding teams. My background encompasses a variety of roles such as Team Leader, Senior Escalation Support Engineer, Trainer, Subject Matter Expert (SME), and Quality Assurance (QA). Given my consistent record of excellence and deep knowledge in these domains, I am certain of my ability to be an asset to any team and propel it towards success.As an Azure Cloud Engineer, I help customers of all sizes with Azure deployments, subscription and billing, cost management, Azure Active Directory, IAM, VM management, Azure portal, and Partner Center portal. I assist via phone or email and work with small developers to Fortune companies to resolve complex issues.As a Technical Advisor, I review support cases regularly and provide guidance to expedite resolution. I initiate escalation based on customer needs and drive process improvements.My role involves resolving API and break-fix problems related to Azure portal and Partner Center portals, Azure subscriptions, billing, cost-related queries, and cost management. I work with direct partners, indirect providers, and resellers.I lead daily meetings, escalate high-priority customer issues to internal teams, build infrastructure, identify and track production platform bugs, and ensure the achievement of CPE goals and SLAs.Throughout my career, I have worked on more than a thousand service tickets with clients from various countries.My focus is on driving awareness of training opportunities, content, tools, skills, and process excellence.