Nathaniel B Email & Phone Number

Hyderabad, Telangana, India

I'm currently engaged in a project related to Microsoft, specifically within the Microsoft Founders Hub-Startup initiative. In this project, my roles include serving as a Digital Cloud Specialist and taking on responsibilities as an Escalation Manager. As the Escalation Manager at Sonata Software, my duties encompass handling stakeholder complaints and queries. I play a key role in the Microsoft Startups Program, overseeing escalations, facilitating the seamless progress of startups through welcome events, and addressing issues with Azure, M365, D365, and Azure Open AI. My responsibilities also include adhering to service level agreements according to the severity of problems and leveraging Microsoft Dynamics tools to assist startups. Working closely with the Customer Success Manager and various teams, we collectively ensure the prompt resolution of stakeholder escalations. My role as a Customer Support Professional enables me to make a significant contribution to our team's mission of delivering outstanding support.

Hyderabad, Telangana, India

I assist with various tasks associated with the Partner Center API, including resolving break-fix and authentication issues. I collaborate with direct partners, indirect providers, and resellers to offer support with Granular Delegated Admin Privileges (GDAP) and Delegated Admin Privileges (DAP). Moreover, I assist with customer listings and the establishment of customer relationships.I also offer support concerning Azure fraud notifications and the deletion, removal, or termination of CSP relationships. Additionally, I can aid in transferring Azure plan subscriptions and managing integration sandboxes.Addressing Partner Center API authentication and access issues (authentication and authorization).Guiding CSP purchases via the Partner Center API (using Postman)Addressing billing scenarios for Cloud Service Providers (CSP).Educating clients on charges and proper resource deployment in advisory cases.Working on escalations and high-priority cases.

Hyderabad, Telangana, India

I oversee the review and assignment of cases to Support Engineers regularly. This includes guiding to hasten resolutions and enhance the Customer & Partner Experience. I proactively initiate escalations to internal channels based on customer needs and the status of the case to address issues before they escalate.My expertise lies in Azure deployments, subscription and billing, cost management, Azure Active Directory, IAM, VM management, transfer of subscriptions and resources, and navigating the Azure and Partner Center portals. I engage with customers through phone or email to resolve complex issues.I conduct daily meetings with my pod and shift teams, ensuring that high-priority and critical customer issues are swiftly and effectively resolved by raising these issues with internal partner teams. I have managed over a thousand Service tickets for clients across various countries.I construct infrastructure tailored to client needs, including Subscription management and RI Cost Optimization, drive process improvements, and assist management in addressing gaps in internal processes and procedures. I identify, document, and monitor production platform bugs, representing the voice of the customer to our product teams.Managed cloud service tickets including high resource utilization, subscriptions, and region outages. Processed refunds, handled advisory cases, and addressed billing scenarios for Cloud Service Providers (CSP) and Enterprise Agreements (EA). Demonstrated proficiency in analyzing resource utilization during production.I fulfill CPE objectives and adhere to SLAs based on the severity of the issues or cases. I promote training, content, tools, skills, and process improvement opportunities to frontline engineers. In conclusion, I manage access to subscription policies, resource tagging, management groups, and AAD management, including tasks like Global Admin roles, and creating, and deleting users.

Hyderabad, Telangana, India

As a Senior Associate, my primary duties include mentoring and guiding junior representatives and managing escalations to ensure our services adhere to the highest standards of customer satisfaction. Furthermore, I am responsible for reporting to management and offering feedback on staff performance.Previously, I have established and maintained a conducive work environment for employees, mitigating excessive stress and empowering them to realize their full potential for the organization's advantage. Should fellow representatives encounter complex issues, I am adept at resolving them efficiently.I am meticulous in problem identification, employing ethical methods and sound professional judgment. Moreover, I propose improved strategies to bolster the customer service department.

Hyderabad Area, India

Customer service, Team leading, Visual merchandising, IT literate, Resolving customer Complaints, staff scheduling, sales development, Density analysis and cost & stock co