• Monitor guest experience and take appropriate action to assure the best customer service• Manage the staff in their maintenance of daily cash receipts and accounts receivable charges• Process customer reservations for guests of the golf course• Assist in coordinating of individual, group, and tournament play as directed by the Head GolfProfessional• Works closely with Marshall and Starter to monitor all aspects of play including starting, monitoringpace of play, safety on the course and golf course markings• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of theday

• Manage all aspects of the hard goods inventory including but not limited to purchasing and returning of product, retail display, and special orders for four golf facilities.• Met monthly and quarterly budget requirements.• Provide professional and timely service to guests needs and requests• Maintain an active role on the sales floor and counter assisting in daily activities as needed• Conduct quarterly inventory and adjust in-stock and future orders as needed.• Create productive communication lines with all vendors.• Manage and process invoices in timely manner.

• Provided exceptional guest relations and customer service to all guests.• Pursuant in providing golf lessons, clinics, and demonstrations to both children and adults.• Actively assist with merchandising, and the sales of golf hard goods and soft goods.• Extensively responsible for the collection of money for purchases, check-in of golfers on theelectronic tee sheet, and maintaining the appearance of the Golf Shop.

• Demonstrated superior customer service to all residents and public golfers. • Committed to receiving a high volume of tee time requests and customer inquiries. • Implemented member charging for the entire facility. • Assisted all tournament and play day directors in the organization of the individual events and assisted to help make the events a success.• Fostered continual growth in golf club leagues and events. • Assumed responsibility of overseeing social media and web page improvements. • Assigned to oversee computer software usage such as TPP, GHIN, Constant Contact, Microsoft Office and IBS.

• Operated the day-to-day functions of the a golf club including billing, merchandising, club repair, customer service, handicapping, and supervising a staff of ten employees.• Facilitated an increase in tournament and golfing revenues. • Showcased our facility in the preparation, execution and follow-through of all tournaments, leagues, and general play. • Continually met monthly goals in membership sale and member retention objectives.

• Coordinated all aspect of various golf events for both club members and non-members. • Directly involved with the day-to-day operations of the facility, including both opening and closing procedures and duties. • Pursuant in providing golf lessons, clinics, and demonstrations to both children and adults. • Introduced social media to the club as a method to further communication to all members and develop prospective tournaments. • Resolved a wide array of member inquires and tasks such as club repair, handicap information, billing, customer service, tournament preparation, and merchandising.