Nathaniel Devine

Nathaniel Devine Email and Phone Number

Lead Systems Platform Engineer @ Mastercard
purchase, new york, united states
Nathaniel Devine's Location
Greater St. Louis, United States
Nathaniel Devine's Contact Details

Nathaniel Devine personal email

n/a

Nathaniel Devine phone numbers

About Nathaniel Devine

My technology background encompasses first level through escalation support for hardware, software and connectivity in both enterprise and private environments. I am an excellent leader, troubleshooter and problem solver. I have years of demonstrated leadership in all levels of support from simple desktop resolution up to server and network problem diagnosis, research and solution providing. Currently as a team leader and senior engineer. I work with all levels of technical and managerial teams to create and improve tools, procedures and processes. I am equally productive when working in groups or working unsupervised, and work well under pressure. I know how to distinguish when and when not to use technical terms so as not to alienate or intimidate the audience. I also serve as customer support mentor to help others in the proper way to address technical and non-technical individuals. Compile all of this with over twenty years of established customer support experience, which includes working with directly with clients, as well as executives. I am confident that I can be an asset in any growing organization.

Nathaniel Devine's Current Company Details
Mastercard

Mastercard

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Lead Systems Platform Engineer
purchase, new york, united states
Website:
mastercard.com
Employees:
29583
Nathaniel Devine Work Experience Details
  • Mastercard
    Lead Systems Platform Engineer
    Mastercard May 2022 - Present
    O'Fallon, Missouri, United States
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  • Refinitiv, An Lseg Business
    Technical Project Manager
    Refinitiv, An Lseg Business Aug 2019 - May 2022
    St. Louis County, Missouri, United States
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  • Refinitiv
    Senior Systems Engineer
    Refinitiv Apr 2013 - Aug 2019
    Saint Louis, Mo
    • Responsible for the day to day activities of the systems engineering deployment team. This includes but not limited to resource allocation, order assignments, vendor coordination, statement of work proposals, scope definition, quote creation, project scheduling, and implementation planning. • Responsible for ensuring all team members are trained and have the proper resources to support newly released products and/or major system upgrades. This includes software and network configuration changes, as well as hardware replacements and upgrades. Work with product development teams to create and refine processes and procedures that are globally distributed.• Lead systems engineer for all major technical implementations, migration projects, and high-level escalations. Work with stakeholders to ensure that the project scope aligns with the business requirements, and internal change management policies. Work closely with the project teams to ensure delivery milestones are met in the proposed timeline. Work with management to ensure proper processes, resources and tools are in place to ensure successful completion. Leverage all contacts and all systems tools available to drive escalations to a timely resolution. Document and catalog resolutions and lessons learned to prevent re-occurrences.
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  • Thomson Reuters
    Field Services Engineer
    Thomson Reuters Aug 2009 - Apr 2013
    Nyc, Ny
    • Provide onsite and phone support for hardware, software, connectivity and solution support to certified field engineers in a fast paced, real time financial management environment. • Ensure prompt installation times and guidelines on system deployment calls. Hardware problem resolution, support and maintenance assistance includes, but is not limited to, IBM-xSeries servers, RISC-6000, Solaris, HP-DL360-DL580 models, RAID-0/1/5/ storage devices, Laser/ink-jet color printers and proprietary trading equipment. • Server and workstation software support includes NT/2000/XP/W7/2003/2008 and AIX/Linux configurations. Server application support includes Active Directory, SQL, DNS, and DHCP services.• Connectivity support includes LAN/WAN, VPN, Cisco 1800/2600/ASA series routers, Cisco 2950 series switches, serial connections, PIX and checkpoint firewalls, hubs, lateral patch panels, workstation wall ports and cabling. • Solution support includes problem re-creation, research and resolution of new and on-going issues that are encountered in the field on service and system deployment calls. In addition to sharing the findings with global groups to ensure findings as shared with the company to eliminate redundancies and improve quality of service as a whole.
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  • Ibm
    Lead Technical Support Engineer
    Ibm Oct 2003 - Aug 2009
    Charlotte, Nc
    • Provide phone support for hardware, software, connectivity and solution support to certified field engineers in a fast paced, real time financial management environment. • Ensure prompt problem resolution on dispatched service and system deployment calls. Hardware problem resolution, support and maintenance assistance includes, but is not limited to, IBM-xSeries servers, RISC-6000, HP-DL360-DL580 models, RAID-0/1/5/ storage devices, Laser/ink-jet color printers and proprietary trading equipment. • Server and workstation software support includes NT/2000/XP/2003 and AIX/Linux configurations. Server application support includes Active Directory, Exchange-2000/2003, Citrix-Presentation Server 4.0, Backup Exec, DNS, and DHCP services.• Connectivity support includes LAN/WAN, VPN, Cisco 1800/2600 series routers, Cisco 2950 series switches, PIX firewall, hubs, lateral patch panels, workstation wall ports and cabling.http://www.ibm.com/
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Nathaniel Devine Skills

Servers Tcp/ip Disaster Recovery Dns Troubleshooting Data Center Cisco Technologies Vpn Active Directory Technical Support Networking Switches System Deployment Market Data Dhcp Integration Hardware It Service Management Software Installation Lan Wan Itil Unix Windows Server Firewalls Testing System Administration Project Management Cisco Routers Routers It Operations Vmware Operating Systems Linux Windows Virtualization Wan Computer Hardware Network Security Network Administration Microsoft Exchange Citrix Ccna Windows 7 Network Design Customer Support Remote User Support Checkpoint Network Engineering Routing Protocols

Nathaniel Devine Education Details

Frequently Asked Questions about Nathaniel Devine

What company does Nathaniel Devine work for?

Nathaniel Devine works for Mastercard

What is Nathaniel Devine's role at the current company?

Nathaniel Devine's current role is Lead Systems Platform Engineer.

What is Nathaniel Devine's email address?

Nathaniel Devine's email address is na****@****tiv.com

What is Nathaniel Devine's direct phone number?

Nathaniel Devine's direct phone number is (646) 223*****

What schools did Nathaniel Devine attend?

Nathaniel Devine attended Shaw University.

What skills is Nathaniel Devine known for?

Nathaniel Devine has skills like Servers, Tcp/ip, Disaster Recovery, Dns, Troubleshooting, Data Center, Cisco Technologies, Vpn, Active Directory, Technical Support, Networking, Switches.

Who are Nathaniel Devine's colleagues?

Nathaniel Devine's colleagues are Thomas Tan, Christine Sims, 沈芳瑶, Alexandra Flesch, Snehal Gawande, Shivansh Sharma, Emily Rabbitt.

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