• Building upon Support Worker responsibilities, I provided leadership and supervision to the care staff and services, in accordance with current best practices, policy and procedures, agreed standards and legislative requirements. • Managed the office, coordinating shifts and delegating tasks to support staff. Answered and responded to emails and telephone calls. Worked in cooperation with various professionals of multi-disciplinary teams.• Formulated and maintained strong and effective professional relationships with other employees. Conducted inductions for new and agency staff. Organised and planned supervisions and appraisals for care staff • Responsible for promoting the welfare of the residents. Formulated residents care plans and risk assessments. Implemented knowledge of how to recognise abuse and of safeguarding procedures.

• Worked as a support worker in a high-support male-only 23 bed residential accommodation for clients with complex mental health and forensic histories. • Developed and utilised strong interpersonal skills when interacting with the residents, including skills in communication, observation, and active listening.• Built effective and therapeutic relationships with the residents, with a strong commitment to a caring, compassionate and a person-centred care practice to promote their wellbeing, privacy, dignity and independence, to prepare them for living independently.• Kept high quality and accurate daily care note records on the residents, recognised by the regulating body.• Assisted in the tracking and safe storage of, administered and supervised the self-administering of residents prescribed medication, in accordance with company policy and current legislation.• Led and engaged in a wide range of personal and group activities with the residents, both on-site and out in the community.• Acted as a Key Worker for a select number of residents, forming more comprehensive relationships, implementing care plans and conducting weekly 1:1 sessions to gain a deeper understanding of their situation and needs.• Participated in domestic, financial, and administrative tasks to ensure a high quality of life for the residents. Assisted and accompanied residents to professional meetings.• Adhered to strict discretion, confidentiality and data protection policies regarding residents’ personal information, and escalated situations to superiors when necessary.• Dealt with many life threatening and challenging incidents by implementing de-escalation techniques and following safety protocols.

Civil Service Fast Stream in Government Social Research. • Identified, studied and reported on social trends. • Aided in the development of government policy. • Monitored and assessed the ramification of government policies on public services and public statistics. • Understand and enhance the quality and execution of government strategy and policy choices, through offering analytical insight, evidence based decisions, and assessment.