• Integrate existing software to communicate with Cisco CTI (Computer Telephony Integration) protocol/messages and manage connections with CTI servers• Adapt legacy applications to employ high performance asynchronous network application frameworks (Java & Netty)• Design and develop services to utilize Avaya MLS protocol to facilitate call monitoring, analysis, and recording• Research relevant emerging technologies and report on findings and recommendations• Practice excellent time management while pursuing several projects at once, both alone and in teams• Supply troubleshooting, analysis, and solutions for clients’ application issues

• Created dozens of new, robust features to improve the customer’s experience(ColdFusion, JavaScript, & PostgreSQL) • Designed web architecture and solutions to help clients overcome technological hurdles • Collaborated with teams of co-workers and business partners to efficiently manage projects • Developed web-based software solutions by conferring with users and studying information needs

• Worked individually and as a team member on designing and developing multipleapplications simultaneously (C#) • Coordinated with team members to quickly and efficiently integrate software components • Created new features to capture and process detailed environmental reports • Updated job knowledge by studying state-of-the-art programming techniques, development tools, and computing equipment;

• Provided first-level technical support and assistance for UW faculty, students, and alumni • Communicated knowledge and experience effectively and patiently • Engaged in real-time problem solving and troubleshooting over the phone • Demonstrated creative ability to solve difficult problems when logical methods failed

Summers, 2008 & 2009 • Learned and managed SAP maintenance software, and taught its use to others • Provided code and support for maintenance managers • Assisted in configuring PCs and factory software for programmable logic controllers • Maintained a high level of written and oral communication skills