Hello there! First of all, thank you for taking the time to check out my profile. I'm an experienced IT professional with over 13 years of hands-on expertise in the industry. Over the years, I have effectively started from the proverbial "mailroom" and worked my way up, and I'm always striving to improve and learn more. Currently I am invested in Problem Management, but I have my sights set on Service Management for the future. Throughout my career, I have been fortunate to work with a wide range of contracts, such as the Northern Territory, Western Australia, South Australia, New South Wales, Victorian, and Tasmanian Governments and their respective agencies, along with the Australian Tax Office, Australian Super, and many more.I am an inquisitive person with a logical mindset and enjoy being hands-on. I am always eager to learn, and I'm not afraid to ask questions, even if they may seem silly. I treat everyone equally, regardless of their position or title, and I value open communication with my colleagues and clients.