Nathaniel Lawhon Email & Phone Number

United States

• Operate heavy machinery (Barrett Pallet Jack Certified) in order to deliver completed assignments to dock areas for shipment
• Avoid errors by confirming UPC on product matches what the assignment requests
• Complete work assignments efficiently for on-time release of trailers
• Proactively assimilate fellow partners into the work environment by sharing knowledge and other workrelated information

San Antonio, Texas, United States

• Maintained 100% completion metrics working with internal teammates and Authorized Third-Party Sales agents to connect customers with Cable, HSD, Voice, and Mobile Services
• Assisted and resolved 100% of fallout issues Sales Agents and customers would encounter when placing orders
• Partnered with XFN departments to facilitate 100% order fulfillment for the entire order lifecycle
• Utilized a variety of office-related software tools such as Salesforce and other internal sites to review and make corrections to work orders to ensure the completion and accuracy of orders

San Antonio, Texas, United States

• Led team meetings to review current trends, action items assigned to team members, and motivated team to exceed company metrics to ensure 100% issue resolution by providing feedback/support regarding performance.
• Increased industry presence by 35% by compiling reports based on service level trends to optimize sales or equipment upgrades
• Maintained 80% retention rate by revising lesson plans for new employees to be more engaging and instilling more confidence
• Generated comprehensive and detailed reports using MS Word, PowerPoint, and Excel to underline team performance, completion of mission-related objectives and deadlines, and trending issues with company software

San Antonio, Texas, United States

• Collaborated with Account Managers, Field Service Technicians, and IT to ensure every customer needs were met and exceeded their expectations
• Created support tickets through JIRA and Salesforce regarding software/hardware issues and monitored them until they were triaged and resolved
• Raised awareness of emerging trends and competitive technologies by compiling current market trends into reports given to management team

San Antonio, Texas, United States

• Verified activity on-site with clientele, respond accordingly after verification step, and dispatch local law enforcement if necessary per company policies and procedures
• Maintained high levels of concentration while monitoring multiple screens and utilizing multiple software programs simultaneously

San Antonio, Texas, United States

• Apply content policies to digital content viewed on various social media outlets consistently
• Identify subtle differences in communication and accurately enforce client’s terms of use
• Report any abuses of these policies/terms,
• Uphold quality assurance while meeting KPI’s
• Abide by security measures, confidentiality, and other additional project requirements
• Maintain a level of cultural awareness to political and social situations.

San Antonio, Texas, United States

• Tailored communication styles to different audiences
• Isolate and troubleshoot software or hardware related issues / Schedule repairs, if necessary
• Maintained vast knowledge on a variety of top of the line mobile devices and computers