Stephen Wilson Email & Phone Number

United States

Greenville, SC

Arkansas, W. Memphis, N. Mississippi

Hope, Arkansas, United States

I'm excited to start my new position with Hope Water & Light

Title change

Responsible for the development, deployment, and maintenance of a comprehensive technical service and support organization providing ongoing technical support to Harmonic, Inc. customers.Work closely with customers at their site(s) to setup VOD EdgeQAM Devices (Narrowcast Systems Gateway), Digital Video encoders and multiplexers/remultiplexers.MPEG2 over IP.Responsible for the Customer training, setup and testing of Long Haul Fiber Optic transport solutions using GbE, 10 GbE, 1310… Show more Responsible for the development, deployment, and maintenance of a comprehensive technical service and support organization providing ongoing technical support to Harmonic, Inc. customers.Work closely with customers at their site(s) to setup VOD EdgeQAM Devices (Narrowcast Systems Gateway), Digital Video encoders and multiplexers/remultiplexers.MPEG2 over IP.Responsible for the Customer training, setup and testing of Long Haul Fiber Optic transport solutions using GbE, 10 GbE, 1310 nm, 1550 nm, WDM, CWDM and DWDM Technologies.Work with customers at their site(s), to setup 1550 nm and 1310 nm links in order provide Voice, Video and Data services. Work closely with customers to upgrade firmware using DOS Command Line interface, HyperTerminal, Telnet, and FTP. Show less

Engineering and Technical Resource for 32 Cable Systems throughout Northern Minnesota.Ensured Network Installation and Integration of all Advanced Services.Created and Maintained Capital Budget for all Systems within Group.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests for all 32 Cable Systems.Performed Project Management responsibilities for all yearly new Build, Rebuild and Upgrades in each… Show more Engineering and Technical Resource for 32 Cable Systems throughout Northern Minnesota.Ensured Network Installation and Integration of all Advanced Services.Created and Maintained Capital Budget for all Systems within Group.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests for all 32 Cable Systems.Performed Project Management responsibilities for all yearly new Build, Rebuild and Upgrades in each System.Performed Project Management responsibilities for all Fiber interconnects throughout Minnesota and Wisconsin.Facilitated Technical Training sessions for staff by using SCTE, NCTI and Equipment Vendors.Ensured weekly safety meetings were being held.Ensured that all company policies were being followed. Show less

Engineering and Technical Resource for 32 Cable Systems throughout Northern Minnesota.Ensured Network Installation and Integration of all Advanced Services.Created and Maintained Capital Budget for all Systems.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests for all 32 Cable Systems.Performed Project Management responsibilities for all yearly new Build, Rebuild and Upgrades in each… Show more Engineering and Technical Resource for 32 Cable Systems throughout Northern Minnesota.Ensured Network Installation and Integration of all Advanced Services.Created and Maintained Capital Budget for all Systems.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests for all 32 Cable Systems.Performed Project Management responsibilities for all yearly new Build, Rebuild and Upgrades in each System.Performed Project Management responsibilities for all Fiber interconnects throughout Minnesota and Wisconsin.Facilitated Technical Training sessions for staff by using SCTE, NCTI and Equipment Vendors.Ensured weekly safety meetings were being held.Ensured that all company policies were being followed.Created and maintained Capital budgets for all systems. Show less

Engineering and Technical Resource for 38 Cable Systems throughout Minnesota and Wisconsin.Ensured Network Installation and Integration of all Advanced Services.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests for all 38 Cable Systems.Performed Project Management responsibilities for all yearly new Build, Rebuild and Upgrades in each System.Performed Project Management responsibilities for all Fiber… Show more Engineering and Technical Resource for 38 Cable Systems throughout Minnesota and Wisconsin.Ensured Network Installation and Integration of all Advanced Services.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests for all 38 Cable Systems.Performed Project Management responsibilities for all yearly new Build, Rebuild and Upgrades in each System.Performed Project Management responsibilities for all Fiber interconnects throughout Minnesota and Wisconsin.Facilitated Technical Training sessions for staff by using Equipment Vendors, SCTE and NCTI.Ensured weekly safety meetings were being held.Ensured that all company policies were being followed.Created and maintained Capital budgets for all systems. Show less

Assisted in Capital Budgeting for Engineering Department.Supervised 13 Line Technicians.Ensured timely reporting to upper Management.Ensured completion and passing of the semi-annual FCC Proof of Performance tests.Performed Headend on-call duty.Completed and reviewed annual evaluations on staff.Facilitated Technical Training sessions for staff.Facilitated weekly safety meetings.

Supervised 22 installers and Service TechniciansEnsured timely reporting to upper Management.Facilitated Technical Training sessions for staff.Ensured staff was following all Safety Policies.Completed and reviewed annual evaluations on staff.Facilitated weekly safety meetings.Facilitated accident investigations and monthly accident reviews.

Performed troubleshooting from tap to customer's equipment.Maintained FCC Signal Leakage Specifications.Assisted Line Technicians when necessary.Performed on-call for System outages.

B.S, Information Technology

A.A.S, Electrical Technology

Electrical Lineman Diploma, Electrical And Power Transmission Installation/Installer, General