Product Implementation And Training Service Technician
CurrentTechnical Responsibilities• Performing advanced skills including servicing, configuring, installing, troubleshooting,maintaining, and training as assigned in area of responsibilities.• Displaying the ability to solve product related problems/issues. Using problem-solving skills to navigate complex situations.• Uses mechanical and electrical troubleshooting skills.• Traveling to customer sites to perform installations, training, and service. Expected travel varies, and up to 50%. Home on weekends.• Works closely with the NPI Team to help ensure a smooth transition of information across the organization.Customer Service Responsibilities• Presents solutions for improved methods with regards to installing, training, supporting, andservicing products.• Action oriented, capable of independently working a steady volume of cases and able tocommunicate well to both technical and business audiences.• Maintains and leads productive, professional relationships with all customers and DCSpersonnel. Contributes to the overall success of the team.Administrative Responsibilities• Performs administrative duties as assigned including maintaining required logs, processes, and reports.• Maintains a full workload, meeting appropriate response times, repair times and quality objectives.