Provide effective leadership for the Branch locations in the market. Responsible for store P&L: driving revenue growth; market growth and market share; and for effectively managing expenses, profitability and customer satisfaction/experience. Accountable for an operating plan that is consistent with these strategies and principles and that delivers the expected results. Collaborates with the sales and contract management teams to ensure store can perform and satisfy customer expectations.

Provide effective leadership for the Retail Store. Responsible for store P&L: driving revenue growth; market growth and market share; and for effectively managing expenses, profitability and customer satisfaction/experience. Accountable for an operating plan that is consistent with these strategies and principles and that delivers the expected results. Collaborates with the sales and contract management teams to ensure store can perform and satisfy customer expectations.

Responsible for planning and executing the merchandising of products across Galls' websites to ensure optimization of website conversions. Responsible for executing source/promo codes for website offers. Leader in understanding website promotional capabilities and limitations and instrumental in communicating to internal partners.

Works with stakeholders to gather business requirements and formulate systems to parallel overall business strategies. Serves as the liaison between business units and technology/support teams to enable the successful development of effective business systems. Assists with the onboarding of newly acquired retail locations, and the development of system enhancements to support them.

I operated as the sole manager (functionally, Retail Store Manager) from Sept 2011 forward. I was directly involved in the implementation of two complete POS system changes, as well as a full physical relocation for my store.Maintains all essential functions of the store. Provides direction and feedback to the store clerks. Ensures cash accountability through paperwork, deposit record, and physical asset and facilities security. Directly assists clients in obtaining solutions for their needs through products, quotes, and technical specifications. Assists in developing marketing strategy and budget guidelines for the store. Collaborates with HR on the review and selection of potential retail employees and resolution to issues related to existing employees. Performs testing and generates feedback for store's system and procedures. Provides support (via both phone and on-site) for other retail locations.

Received inbound calls and input customer orders, requests, and data. Provided solutions and resolutions to customer inquiries and issues.Directly assisted in the training of new representative classes through presentations, assessments, and side-by-side coaching. Provided "on the floor" mentoring and feedback to new CS Reps during their transitional period. Developed a series of "HR Touchback" meetings to help guide new representatives beyond the 30 and 90-day onboarding. Managed call volume reporting and CS representative availability through inbound call "gates". Participated in a Leadership-in-Training program to facilitate better interdepartmental awareness and communication.

Independently contracted to provide timely delivery of goods throughout the region.

Security, reception, and resident assistance in an independent senior living facility.

Responsible for general operations of the restaurant such as managing crew, servicing customers, ensuring food quality and safety. Calculated labor cost and made dynamic staffing decisions as needed. Completed or delegated regularly scheduled maintenance, cleaning, and floor re-stocking. Ensured accurate and timely implementation of marketing materials and their eventual replacement. Received, verified, and restocked food and other supplies during bi-weekly deliveries. Maintained "First-in, First-out" stock rotation to prevent loss and guarantee food quality. Produced weekly crew schedules ensuring careful attention to the needs of the business while regarding any special schedule requests from crew members. Tracked cash accountability through drawer isolation and crew verification.