Nathaniel Morrill Email & Phone Number

Portland, Maine, Us

Lead a team of data engineers and oversee and participate in the development of data marts and other data engineering projects. • Develop and implement protocols for the creation, documenting, and maintaining of data marts within a data platform. • Partner with stakeholders and internal clients to define data requirements and engineer data solutions that meet their business objectives. • Provide guidance and support in resolving complex data-related issues and actively promote data-driven decisions. • Streamline data processing workflows with the goal of effective deployment of data and advanced analytics. • Optimize data architectures, processes, and pipelines to increase accuracy and efficiency. • Coordinate with risk & analytics team and ensure continuous communication within project teams. • Mentor junior data engineers, encouraging proactive problem solving, motivating best practices, and promoting continuous learning.

Portland, Maine, Us

Responsible for the daily oversight of three operational disciplines: Analytics, Technical Support and Chargeback Management of the Corporate Payment ("CP") line of business. The teams provides operational support in a shared services model for the Global Operations’ Account Management and Implementation teams. These teams support CP’s strategic clients across the globe (currently offices in N. America, Europe, Singapore, and Australia). The Analytics and Technical Support team provides an array of services that support our internal and external customer data requests, internal operational SOX/SOC controls, chargebacks, incident management, and KPI reporting, to name a few. This role also has a very close working relationship with CP IT and is an expert in the various data sources and systems used to support the business. The Chargeback team is responsible for the management of 300,000 chargebacks annually for the entire CP portfolio globally. The team assists clients in achieving world class recovery rates while monitoring and finding ways of lowering associated scheme fees.

Portland, Maine, Us

Technical Support: Provide technical support and data analysis to departmental stakeholders through the use of advanced querying tools, including SAS, to extract data from a multitude of WEX databases and systems. Maintain and Enhance the divisional database currently used to support the Disputes, Receivables, Marketing, Sales and Operations teams. Be a subject matter expert and at times administrator of key software solutions and technical tools deployed within the department. Maintain a 99.9% availability.Reporting Services: Manage, prioritize, and execute on pipeline of data requests from department, management, and other functional areas. Leverage WEX applications and all available third-party tools to improve individual and departmental effectiveness and efficiency. Ensure all reporting is scheduled and monitored.Quality and Control: Look for and execute on opportunities to implement heightened controls to prevent WEX and/or WEX customers from potential financial loss. Deliver innovative alternatives to an ever-increasing manual environment by utilizing technology-based solutions Project Management: Serve as a change agent for continuous improvement of technical and automation capabilities within the department, applying strategic thinking, innovation and process re-engineering to day to day activities

Portland, Maine, Us

Information Management: Develop and administer databases to manage information for the department. Ensure that the processes and databases could scale with the business. Ensure databases/processes remained compliant with Sarbanes Oxley requirements. Deliver innovative alternatives to an ever-increasing manual environment by utilizing technology-based solutions. Reporting Services: Provide technical support and data analysis to departmental stakeholders through the use of advanced querying tools, primarily SAS, to extract data from a multitude of WEX databases and systems. Manage, prioritize, and execute on pipeline of data requests from department, management, and other functional areas. Ensure all reporting is scheduled and monitored.Project Management: Serve as a change agent for continuous improvement of technical and automation capabilities within the department, applying strategic thinking, innovation and process re-engineering to day to day activitiesQuality Control: Develop suite of controls to ensure processes and systems are working as designed and any deviations are investigated by appropriate stakeholder. Develop suite of automated alerts to notify stakeholders of data changes in critical business applications. These controls/alerts are used to manage multi-million dollar rebate and tax exempt portfolios.

Portland, Maine, Us

Issue Investigation and Resolution – Analyze complex technical and operational issues, investigate root cause and facilitate resolution. Escalate issues through multiple channels to voice potential impacts and client concerns. Communicate high profile issues to client, management and stakeholders.Maximize Relationships – Sustain and grow partner relationships to increase client’s satisfaction with partnership. Partner with internal departments to maximize partner relationship and strategically grown card programs. Advocates for partner needs and acted as the main point of contact for day-to-day operations and coordinating communication between the partners and all functional areas within Wright Express.Partner Reporting – Facilitate, develop/code, support and deliver partner and internal reporting needs including: partner performance/volume purchasing reports, customized ad hoc reports, billing files, dash boards, scorecards, KPIs, settlement and other reporting.Project Management – Acted as the Subject Matter Expert resource in key projects relating to partner card programs, inclusive of the Project Management Office development Projects. Played a key role in new product initiatives and development projects through the Software Development Life Cycle process methodology. Provided insight into Product Development process regarding potential system upgrades and product offerings.

Portland, Maine, Us

Fraud Detection: Monitor Velocity reporting to detect potential abuse/fraud in a timely manner and take appropriate course of action. Limit Fraud Losses to customer, WEX and its Partners through both the early, accurate detection of misuse/abuse and providing consultation to customer for all account or card-related security measures.Detection Management: Maintained fraud monitoring databases and assign workloads to Detection Team. Work with Detection Team to create, develop and implement new fraud detection models based on fraud trends and/or departmental needs. Database administration/management duties.Issue Investigation and Resolution: Acted as the primary resource for training, coaching and mentoring the Detection Team; investigated and resolved issues impacting day to day fraud processes.Project Management: Ensured appropriate and proactive engagement and stewardship for process improvement and re-engineering projects that had an impact on internal operations. Ensured projects and initiatives were provided guidance to minimize incremental fraud exposures and increase efficiency, effectiveness and drive operational scale. Provided strategic guidance and direction which fully took into account fraud implications.

Portland, Maine, Us

Responsible for coding out, measuring and creating monthly reporting for the voluntary attrition for the company’s credit card portfolioCreate, update and enforce departmental procedures/processes to improve efficiency and reduce cost to serve.Assist with the administration of large profit based projectsInvestigate billing issues and reconcile accounts

Portland, Maine, Us

Receive inbound phone calls to aid clients with questions and requests on their credit card accountsMaintain a professional, positive attitude towards clients in difficult situationsAssist with data entry

New York, Ny, Us

Bachelor Of Science (Bs)

Diploma