• Process online order fulfillment tasks and maintain accurate customer records. • Prepare documentation for shipments as needed. • Prepares and packs the products for shipping.• Fulfill returns for online customers and ensure prompt reimbursement or exchanges.• Process orders, returns, exchanges, cancellations, and price adjustments in accordance with established work instructions and procedures

• Provided Tier 1 IT support to campus-wide end users.• Distributed and assembled all-in-one computers, prepared hardware drive destruction.• Informed team of changes, updates, and compliance initiatives to Windows environments.• Supported and maintained user account information, including rights, security, and systems groups. • Provided network/domain connection to campus-wide staff.• Performed software installations, upgrade and troubleshooting of Windows operating… Show more • Provided Tier 1 IT support to campus-wide end users.• Distributed and assembled all-in-one computers, prepared hardware drive destruction.• Informed team of changes, updates, and compliance initiatives to Windows environments.• Supported and maintained user account information, including rights, security, and systems groups. • Provided network/domain connection to campus-wide staff.• Performed software installations, upgrade and troubleshooting of Windows operating systems, commercial off-the shelf (COTS) software, such as Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.), Video Conferencing (Zoom/WebEx/Teams), web browsers (Microsoft Edge, Google Chrome, and Firefox)• Installed security software, diagnose, and resolve hardware and software problems, apply Windows patches, and set up various peripherals (scanners, printers, mobile devices, network connectivity, etc.)• Supported, installed, tested, evaluated, and maintained management systems.• Maintained asset management database and monthly asset database for inventory and budgeting. Show less