Nathaniel Small Email & Phone Number

United States

Build and maintain professional working relationships with customers, vendors and sales groupsContact customers and sales groups to advise on maintenance issues via phone and e-mailAnalyze tire requests to ensure correct applicationNegotiate tire pricing and maintenanceEvaluate maintenance requests for necessity and to avoid duplicated servicesPro-actively recommend maintenance servicesCommunicate billing procedures and requirements to repair facilitiesProcess maintenance invoices for payment

Florida, United States

Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.Strives for harmony and teamwork within the department and with all other departments.Develops and implements a marketing plan which promotes new and repeat business.Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.Understands and ensures compliance with manufacturer warranty and policy procedures.Accounts for all documents; ensures that none are missing, and all are processed correctly.Monitors technicians' daily productivity reports and corresponding payroll records.Monitors and follows up on parts orders with the parts manager to ensure availability.

Boston, Massachusetts

• Promote and Increase OnStar awareness, Sales factory installed OnStar system by directly engaging the US Automobile Dealer network • Initiate Dealer interactions, meetings, training, promotions and sales contest product throughout assigned territory. • Initiate and conduct training calls with dealership personnel on the OnStar portfolio of products, services and the proper delivery process. • Resolve all dealer-customer satisfaction issues through appropriate channels. • Provide accurate, detailed and timely communications. • Ensure OnStar business objectives are attained within assigned territory. • Establish effective relationships with the Automobile Dealer network within assigned territory. • Analyze and interpret OnStar Field Sales reports and determine the best course of action to improve dealer performance issues • Review dealership OnStar performance and metrics. • Use of Sales Force dot com as the software tool to log their daily activity and dealer communication. • Ask probing questions to root cause dealer performance issues. • Influence dealers to install or modify a dealership processes to correct performance issues. • Timely completion of administrative reports as directed by the OnStar Regional Sales Manager. • Other assignments as directed by the OnStar Regional Sales Manager. • Capable of filtering and gathering customer information in an organized manner from spreadsheets.• Use database to gather appropriate asset information for customer. • Locate and communicate with appropriate contact individuals at via office tools, phone and e-mails. • Process sales reporting accordingly and administrative paperwork • Follow up on accounts in a customer centric manner while focusing on selling services. • Gather all proper documentation for sale for business records.

Braintree, Massachusetts

Assist customers in servicing, repairing and explaining each service need.Understanding customers' requirements and concerns; matching requirements and concerns to various service options.Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.Keeps abreast of new products, features, accessories and attend product training as required.Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS).-Assist dealers in improving LOF/MPVI cycle times to under an hour-Meet defined metric goals for assigned dealers within a set geographic area-Ensure dealer processes are in place to gather local competitive data-Ensure proper Business Development Center (BDC) service department integration-Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement

Massachusetts

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.As certains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishedEquipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Brockton, Massachusetts

Setting, confirming and preparing for appointments with customers to expedite their service experienceGreeting customers in a timely and friendly mannerDetermining vehicle needs based on customer information and a vehicle walk-aroundUsing a consultative selling process to assist customers in planning for on-going required maintenance of their vehicleProducing repair orders for customers with full transparency including cost and time estimatesCommunicating frequently with Technicians and Parts Associates to ensure timely completion of workFollow-up with customers on the status of their vehicle, based on how the Customer wants to be informedCreating a great vehicle delivery experience for the CustomerFollowing up with Customers to ensure satisfactionSetting and achieving targeted sales goalsGaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty informationProviding an exceptional customer experience to drive loyalty

Logan Airport

The Gold Choice Counter Sales Representative will work to provide world class customer service to Hertz customers throughout the car rental process; show ownership to ensure customers has a positive experienceThe key responsibilities and accountabilities for the incumbent are toResponsible for managing the rental process; both rentals and returnsAnswer questions and provide directions in a courteous and expeditious mannerMaximize revenue opportunities by promoting optional services and promotional saleResponsible for successful resolution of customer issuesOperate within the areas of rental counter, gold choice, and exit gate at the locationWrite Rental agreements; maintain all paperwork associated with the rentalTake necessary steps to facilitate a rentalAdhere to company policy and procedure to assure audit complianceConsistently demonstrate excellent customer service skills.Conduct business safelyMaintain company standards in appearance, attendance, manner, ethics and professionalism

East Boston, Massachusetts

Inspect vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.Inspect vehicles for unidentified body damage.Clean all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.Provide positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.Place items found in vehicles in lost and found. Direct drivers to drop off locations as necessary.Drive the vehicle from drop off point to service area; drive vehicle through car wash and to ready line as necessary.Refuel the vehicle and log identification number with fuel needed and mileage.Ensure that the key tag is properly marked with the correct VIN or Unit number and license plate number.Maintain a clean and orderly work area and report any unsafe or hazardous conditions.Complete the out-of-service tag and ensure the vehicle is moved to the maintenance area.Identify and pull the vehicles that are eligible for turnback, flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

Bachelor Of Business Administration (B.B.A.), Management

Activities and Societies: Basketball and soccer

Continued Education, International Business

Activities and Societies: Basketball and Soccer

Dipolma