Nathaniel Smith Email & Phone Number

To provide pre sales and post sale support to Financial Advisers on an aligned personal level largely focused at contributing to the development of profitable new business. Responsible for providing technical support to customers and colleagues on AXA’s product / proposition. Also playing a part in retention efforts primarily through the quality of service provided but also by being innovative in my approach and making suggestions as to how we can all best utilise retention opportunity. Worked in a direct sales capacity managing a panel of advisers forming part of one of AXA’s largest most profitable panels for a number of months prior to large scale structural changes being implemented that saw this period come to an end.

Key Responsibilities: Personally responsible for the processing of around 20-40 transfer in and out applications received daily. Effective liaison with colleagues, clients and ISA managers was imperative as well as ensuring the dealing team were informed in a timely manner of any deals to be placed.

Manning a very busy inbound phone line, enquiries from shareholders regarding various equities and also Gilt Edged stock ranging from information on dividends to fund dealing. My primary role was to provide sterling customer service and promote a professional image of the company.

Key Responsibilities: Dealing with returns, customer enquiries & complaints, customer to manager liaison.

Nvq Level 2 Customer Service

Activities and Societies: NVQ Level 2 Customer ServiceOn the job qualification. No input required.

Uk Financial Services, Regulation And Ethics

Activities and Societies: CF1 UK financial services, regulation and ethics - Pass CF2 Investment and risk- Pass CF4 Retirement planning.

Education record

BTEC National Diploma/ Public Services (3x A-Level Grade C Equivalent) Merit Grade

7 Gcse'S A, C; Including Maths, English & Science