Level 1 technical supportAssisted in setup of POS machines and Back of house workstations.Managed user accounts for in park employees.Coordinated with other departments to solve issues and/or create projects tro be done during off season.

Supervised a team of up to 25 Food & Beverage associates, ensuring that all service standards and safety protocols were followedEstablished and maintained operational policies and procedures for the Food & Beverage areaResolved customer complaints in a timely and professional mannerScheduled and trained employees in proper methods of F&B service, sanitation, and safety in accordance with company policies

Ensured that all customer orders were processed and completed in a timely mannerEnsured customer satisfaction by responding to customer inquiries and complaints in a timely mannerAssisted with the daily operations and supported the management team with administrative tasksSupervised and managed a team of up to 15 members in a fast paced restaurant environmentPerformed daily service checks to ensure that all equipment and supplies were in working… Show more Ensured that all customer orders were processed and completed in a timely mannerEnsured customer satisfaction by responding to customer inquiries and complaints in a timely mannerAssisted with the daily operations and supported the management team with administrative tasksSupervised and managed a team of up to 15 members in a fast paced restaurant environmentPerformed daily service checks to ensure that all equipment and supplies were in working orderImplemented training programs for new employees to ensure they were adequately prepared for their dutiesActed as a point of contact for customers and addressed any food and beverage related inquiries Show less