Nathaniel Vanderwerff Email & Phone Number

CUSTOMER SERVICE / SALES AGENTI am a collaborative Customer Service and Sales Agent with more than 10 years of growing sales and improving customer satisfaction in transportation, logistics, and business sectors.My background includes successful experience in roles requiring effective leadership, organizational, administrative, computer, and communication skills in companies including FedEx and HertzI am particularly strong in working across all organizational levels to ensure the highest levels of customer service are delivered.Equally strong in training new hires in company procedures and daily work requirement, ensuring consistent daily operations.For example, as a Branch Manager Associate at Hertz Rent-A-Car, I motivated my staff to upsell fuel and protection packages that increased profitability and contributed to a 100% increase in branch sales volume.In that same role, I more than doubled customer satisfaction by gathering, reviewing, and leveraging customer surveys to improve the customer experience.MY COMPETENCIES INCLUDE:* Customer Service * Client Relationship Management * Administrative Support * Documentation Management* Vendor Relations * Program & Project Management * Budget Administration * Communications & Instructions * Training & Development * Process & Productivity Improvement * Team Building & Leading * Staff Database Administration* Recording/Reporting* Follow-Up & Problem Solving

Listed skills include Microsoft Office, Powerpoint, Microsoft Word, Microsoft Excel, and 18 others.

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  Elizabethtown College

  Business Administration And Management, General