Nathan Duncan Email & Phone Number

Denton, Tx, Us

Provide level 1 and 2 application support for thousands of employees over hundreds of applications.Quickly respond to minor and major technology events and outages, and collaborate with developer teams on the communication of information to users.

Denton, Texas, United States

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.• Conducts a thorough diagnosis using extensive functional troubleshooting skills, then performs repairs on iPhones and other Apple products as required.• Create documentation explaining the repair process to the client, work independently, and use teamwork on multiple projects at once, often unmanaged.• Using a ticketed management system to regularly maintain 30 or more active repairs, while updating diagnostic and repair information on each.

• The first point of contact for clients and command of the check-in and check-out experience of client devices.• Ask the right questions, listen to client needs, take detailed notes, and partner with Advanced RepairAgents to fully resolve the issue.• Advise and provide clients with software solutions for both productivity use and cloud data storage.

United States

• World-class customer experience as THE destination and authority for technology products and services.• Provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.

Orlando, Florida Area

Upholding Disney customer services standards by following the four keys: safety, courtesy, show, and efficiency. My primary role was at a table service restaurant as a host and seater. I was responsible for 6 different positions that we rotated every hour and a half. Helping guests from all over the world have an unforgettable experience was always our number one priority.

Denton, Texas

A number of laundry orders must be completed each shift including sorting, washing, drying, folding and hanging, and wrapping. I am also available throughout the day to any customers in need of assistance.

Denton, Texas

I was required to know information on how to work each position, but I mainly worked the front counter or drive through. In both I had to help customers and make sure they have a quality experience. As a customer service specialist, I wore a white shirt to distinguish myself as a person that customers can look for if they have an issue or need help with anything.

Plano, Texas

I did seasonal work, there are 8 times throughout the year that a show is active. Working a spot in a haunted house as an actor included creating a character to go with the given costume and staying in character. I needed to have high energy and have consistent performance for long periods at a time.