Mcclain, Nathaniel Email & Phone Number

Nathaniel “Nate” McClain is an industry professional with the unique experience of serving as both the corporate entity of Vendor Relations and as the onsite service provider.In serving 15 years as results leader, direct contributions have consistently added to revenue growth and cost reduction. The use of “impact-focused” process optimization, in-depth knowledge of driving metrics, support systems and org structure have proven effective on an array of campaigns; regardless of the market and/or business vertical. Guided by data analysis and statistical relevance, Nate has developed process models and solutions to minimize learning curves and turnaround cycle. This mindset attributes individual achievement to the collaborative success of teams being managed along the same thought process while incorporating opposing views that contribute to new ideas and “bottom line” goals.Specialties: Contact Center B2B/B2C Outbound/Inbound Sales, Domestic and International Business Relations, Contract Negotiation, Client Relationship Management, Customer Service Operations, Cost Reduction, Staff Development, Site Auditing, Performance Optimization, Onsite Call Center Management, Vendor Management, Process Analysis/Development, Project Management, Data Analysis, List Management, Work Force Management

Listed skills include Vendor Management, Workforce Management, Project Management, Call Center, and 18 others.