Nathaniel O'Dell Email & Phone Number

Dallas, Tx, Us

Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer. Drive communications between internal teams and the customer, including Account Executives, Customer Success, Legal, Customer Finance and Product Management. Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk. Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies. Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust. Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal. Leverage customer data and behavior to assess the health of each renewal. Participate and work with the greater Renewals Team to refine and identify the most effective strategy for evolving the renewals process.

Plano, Texas, United States

As transformational agents who proactively conduct the customer experience, a CSM’s primary focus is to deliver, in a measurable way, 1:1 and 1:many success planning and related onboarding, adoption and health programming with customers (on a tiered basis according to their investment) throughout the customer journey. This includes onboarding assistance and thereafter regular executive business reviews backed by joint success plans and sentiment tracking. A CSM leverages data and insight to proactively manage risks to customers’ success, demonstrate value to customers, and help accelerate their progress. The role is relationship-focused and aligns our users and Blackbaud to shared goals, resulting in lower customer churn, more referrals, and increased investments in our solutions over time.

Frisco, Texas

Plano, Texas

Position Summary: Work with clients whose positions focus on corporate responsibility, HR, and employee retention. Ensure client satisfaction and retention, manage and resolve escalated client issues, operate as the primary point of contact for clients, track and report on client KPI’s, manage customer service, perform QA testing, liaise with internal teams (finance, processing, product), drive ongoing and measurable improvements to the client experience, manage projects and programs related to improving service delivery to clientsResults: • 100% client retention of book of business.• 100% of clients that participated in most recent client survey reported being “very satisfied” with quality of work that I have provided as their account manager.

Dallas/Fort Worth Area

Position Summary: Responsible for the creation and implementation of overall fundraising strategy for organization including individual, church and corporate fundraising plans. Manage the Grant Manager. Present as needed to board members, donors, and community partners. Oversee data-collection and goal setting process for organization. Meet all yearly fundraising goals. Sit on Fund Development Committee. Attend monthly financial meetings. Maintain donor database. Results: • Launched the Wesley-Rankin Young Professionals Board, which increased individual donors. • Administrated new board of directors fundraising initiative. • Oversaw 2016 North Texas Giving Day campaign, which an 18% increase in giving over 2016. • Created 2017 fundraising plan with projected increases in revenue in all areas of giving. • Oversaw end of year giving campaign that raised over $100,000

San Antonio, Texas Area

Position Summary: Perform a wide range of difficult to complex management activities related to long range planning, marketing and promotion, staffing and personnel operations, finances and accounting, and discretionary activities that serve to support ministry’s mission. Use considerable independent judgment and leadership in decisions that influence operations. Responsible for oversight of all staff, programming areas, and relationships with churches, donors, and community partners. Provide vision and direction to the development of Project Transformation and advises and assists the Advisory Board in planning, policy, and operations matters. Responsible for upholding the mission and values of Project Transformation including the covenant relationship with the United Methodist Church.Results:• Met all established programming and fundraising goal in inaugural year of programming (2015) and further refined and expanded goals for 2016.• Established organizations first Advisory Board.• Acquired necessary funding to expand role of Program Director from seasonal to full-time. • Built relationships with over twenty-five churches throughout south Texas that had a direct positive effect on program implementation. • Oversaw development of a new young adult leadership curriculum, with the potential for curriculum to be utilized at a national level.

Position Summary: Manage a team of consultants responsible for implementing the organization’s Program Quality Initiative, a quality-improvement system designed to help afterschool programs achieve national quality standards. Responsible for goal development and tracking, including identifying program outcomes and measurements that use data to drive success. Assist clients in implementation of organizational best practices through strengths-based coaching method. Present to community advocates including state representatives, city council members, board members and local philanthropist, as necessary. Vet, interview, and hire staff. Results:• Designed and implemented a concurrent coaching model that allowed for specialization of staff and better utilizes team members’ skills and experience• Oversaw the creation of customized training modules.• Oversaw the development of a self-assessment model for collecting client information, which increased accuracy of data acquired and lowered time required to collect information.• Created position of Assessor, which created more efficiency in the program’s workflow and created a staffing pipeline for filling more complex positions within the organization.• Sat on the Texas Statewide Quality Standards Workgroup, which developed a set of statewide afterschool standards to be adopted by the state of Texas

Position Summary: Utilize strengths-based coaching to facilitate implementation of national best practices at a portfolio of sites. Provides comprehensive assessments of program quality. In collaboration with client, develop work plans for increasing program quality. Identify resources within and out of the organization to facilitate program improvement for clients. Results:• 100% of portfolio implemented new best practices as demonstrated through regular assessments

Through my role at Dallas Afterschool, I participated in the Leadership DISD Community Fellows Program, which provides business and community leaders with the knowledge, leadership coaching, and practical experiences to be proponents in support of public education.

Position Summary: Manage afterschool and summer programming teams. Ensure programming goals are met. Maintain program outcomes database. Work within established budgets. Results:• Facilitated afterschool program through quality improvement program, receiving designation of high quality practices in environment, relationships, and programming• Developed outcomes measurement system• Developed and coordinated new summer enrichment camp with focus on math, science and art for over 100 children, including managing over 80 volunteers

Position Summary: Provide assistance to Director of Development in executing organizations fundraising plan. Designe marketing pieces, including: flyers, logos, invitations, brochures and programs with Adobe Illustrator. Provide basic website maintenance with Dreamweaver software. Results:• Developed new organizational newsletter• Launched e-newsletter• Provided critical assistance in coordinating fundraising events for over 450 attendees, raising over $140,000

Position Summary: Manage team of interns in planning and administering summer day camp programming to over 100 elementary students. Develop and administer afterschool curriculum for twenty five elementary students. Complete year-long leadership training program.Results: • Coordinated community gatherings of over 150 community members, volunteers and staff• Selected to present to over fifty participants at international conference • Planned and presented peer training on media literacy • Developed a shared-work model of curriculum development, which improved quality of curriculum and decreased amount of time to complete project.

Master Of Public Administration (M.P.A.)

Bachelor Of Science (B.S.), Public Relations

Business Foundations Program