Nathaniel O'Dell Email & Phone Number

Dallas, TX, US

Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer. Drive communications between internal teams and the customer, including Account Executives, Customer Success, Legal, Customer Finance and Product Management. Proactively negotiate with the customer on their renewals if required.

Plano, Texas, United States

As transformational agents who proactively conduct the customer experience, a CSM’s primary focus is to deliver, in a measurable way, 1:1 and 1:many success planning and related onboarding, adoption and health programming with customers (on a tiered basis according to their investment) throughout the customer journey. This includes onboarding assistance.

Frisco, Texas

Plano, Texas

• Position Summary: Work with clients whose positions focus on corporate responsibility, HR, and employee retention. Ensure client satisfaction and retention, manage and resolve escalated client issues, operate as the.
• 100% client retention of book of business.
• 100% of clients that participated in most recent client survey reported being “very satisfied” with quality of work that I have provided as their account manager.

Dallas/Fort Worth Area

• Position Summary: Responsible for the creation and implementation of overall fundraising strategy for organization including individual, church and corporate fundraising plans. Manage the Grant Manager. Present as.
• Launched the Wesley-Rankin Young Professionals Board, which increased individual donors.
• Administrated new board of directors fundraising initiative.
• Oversaw 2016 North Texas Giving Day campaign, which an 18% increase in giving over 2016.
• Created 2017 fundraising plan with projected increases in revenue in all areas of giving.
• Oversaw end of year giving campaign that raised over $100,000

San Antonio, Texas Area

• Position Summary: Perform a wide range of difficult to complex management activities related to long range planning, marketing and promotion, staffing and personnel operations, finances and accounting, and.
• Met all established programming and fundraising goal in inaugural year of programming (2015) and further refined and expanded goals for 2016.
• Established organizations first Advisory Board.
• Acquired necessary funding to expand role of Program Director from seasonal to full-time.
• Built relationships with over twenty-five churches throughout south Texas that had a direct positive effect on program implementation.
• Oversaw development of a new young adult leadership curriculum, with the potential for curriculum to be utilized at a national level.

• Position Summary: Manage a team of consultants responsible for implementing the organization’s Program Quality Initiative, a quality-improvement system designed to help afterschool programs achieve national quality.
• Designed and implemented a concurrent coaching model that allowed for specialization of staff and better utilizes team members’ skills and experience
• Oversaw the creation of customized training modules.
• Oversaw the development of a self-assessment model for collecting client information, which increased accuracy of data acquired and lowered time required to collect information.
• Created position of Assessor, which created more efficiency in the program’s workflow and created a staffing pipeline for filling more complex positions within the organization.
• Sat on the Texas Statewide Quality Standards Workgroup, which developed a set of statewide afterschool standards to be adopted by the state of Texas

• Position Summary: Utilize strengths-based coaching to facilitate implementation of national best practices at a portfolio of sites. Provides comprehensive assessments of program quality. In collaboration with client.
• 100% of portfolio implemented new best practices as demonstrated through regular assessments

Through my role at Dallas Afterschool, I participated in the Leadership DISD Community Fellows Program, which provides business and community leaders with the knowledge, leadership coaching, and practical experiences to be proponents in support of public education.

• Position Summary: Manage afterschool and summer programming teams. Ensure programming goals are met. Maintain program outcomes database. Work within established budgets. Results:
• Facilitated afterschool program through quality improvement program, receiving designation of high quality practices in environment, relationships, and programming
• Developed outcomes measurement system
• Developed and coordinated new summer enrichment camp with focus on math, science and art for over 100 children, including managing over 80 volunteers

• Position Summary: Provide assistance to Director of Development in executing organizations fundraising plan. Designe marketing pieces, including: flyers, logos, invitations, brochures and programs with Adobe.
• Developed new organizational newsletter
• Launched e-newsletter
• Provided critical assistance in coordinating fundraising events for over 450 attendees, raising over $140,000

• Position Summary: Manage team of interns in planning and administering summer day camp programming to over 100 elementary students. Develop and administer afterschool curriculum for twenty five elementary students..
• Coordinated community gatherings of over 150 community members, volunteers and staff
• Selected to present to over fifty participants at international conference
• Planned and presented peer training on media literacy
• Developed a shared-work model of curriculum development, which improved quality of curriculum and decreased amount of time to complete project.

Master Of Public Administration (M.P.A.)

Bachelor Of Science (B.S.), Public Relations

Business Foundations Program