Nate Papa Email & Phone Number

Experienced product and program management leader with a proven track record of driving digital transformation, enhancing customer experiences, and scaling revenue in the telecommunications industry. My background in social sciences provides me with a unique perspective on the human impact of technology, which I'm passionate about leveraging to solve complex problems and create meaningful impact.My 16+ year career at T-Mobile started on the retail frontline, where I honed my customer-centric approach. I progressed to lead teams focused on strategic initiatives, optimizing digital channels, and scaling revenue through innovative solutions. I consistently delivered results, exceeding revenue targets and improving key metrics like sales conversion and customer satisfaction.Currently, I'm actively pursuing my PMP (Project Management Professional) and CSPO (Certified Scrum Product Owner) certifications, aiming to complete them by the end of the year. These certifications will further enhance my skillset and solidify my transition into a dedicated product management role.I'm eager to apply my expertise to new challenges at the intersection of technology and social impact. I'm also pursuing a Master's in Information Technology Management at Western Governors University, deepening my understanding of how technology shapes society. My academic interests, stemming from my Bachelor's degree in Integrated Social Sciences from the University of Washington, include the interplay of information, power, and social structures. I'm committed to using my skills to create a more equitable and informed world.Outside of work, I'm a landscape photographer, arts and music enthusiast, loving husband and dad, and mentor to aspiring professionals. I thrive on connecting with people from diverse backgrounds and collaborating to achieve shared goals.

Listed skills include Leadership, Customer Experience, Solution Selling, Team Building, and 28 others.

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  Sr Customer Experience Manager, Tfb Digitalization

  T-Mobile

  Seattle, Wa, Us