At the Detroit Bus Company I wore numerous hats. I started as a part time as a tour guide and quickly became the most popular, in demand guide in the company. I was responsible for training new guides and helped develop scripts and new tours. I soon began working full time for DBC as the Customer Happiness Expert / Driver Manger where I was responsible for coordinating route details with customers, scheduling and dispatching drivers, supporting sales and managing office operations. I also… Show more At the Detroit Bus Company I wore numerous hats. I started as a part time as a tour guide and quickly became the most popular, in demand guide in the company. I was responsible for training new guides and helped develop scripts and new tours. I soon began working full time for DBC as the Customer Happiness Expert / Driver Manger where I was responsible for coordinating route details with customers, scheduling and dispatching drivers, supporting sales and managing office operations. I also supported tours and social media marketing. In this capacity we grew the company 100% year over year: doubling sales revenue, fleet size and driving staff. I implemented several software platforms that streamlined communication, improved fleet maintenance, and overall customer satisfaction, as well as reduced maintenance and personnel costs. Show less

Hannigan Insurance Agency represents 10 A and A+ rated home and auto insurance providers throughout the state of Michigan. I worked with prospective customers to help them understand their coverage and find the best rates possible. I was remained knowledgeable of industry practices, products and policies. In a short period of time, I became the top performer in my classification and exceeded the company’s sale goal expectations.

Once a judgment had been obtained, I worked with a team to locate assets and execute levies to satisfy outstanding consumer accounts receivable. I reviewed credit reports, court records, Lexis Nexis© and other web search tools to verify assets. I also corresponded with finance agencies to obtain release of liens. I was required to stay up-to-date with changing laws, regulations, procedures and practices on a county by county basis in 12 states.

City Suites is a virtual office, remote administrative services provider and inbound call center. I developed the strategy for successful acquisition of an existing business. I worked closely with corporate attorneys to negotiate agreements as well as developed organizational and operational documents. I created and implemented the company’s comprehensive business plan. I designed and managed the multi-faceted marketing strategy. I was responsible for all human resources decisions including… Show more City Suites is a virtual office, remote administrative services provider and inbound call center. I developed the strategy for successful acquisition of an existing business. I worked closely with corporate attorneys to negotiate agreements as well as developed organizational and operational documents. I created and implemented the company’s comprehensive business plan. I designed and managed the multi-faceted marketing strategy. I was responsible for all human resources decisions including policy development and compliance. I managed all day to day operations. I assured that calls were routed properly, administrative tasks were completed in a timely manner, and office equipment was operational and that the office was an attractive, organized, professional work environment. I also managed every aspect of information technology including telecommunications, networking, software security and hardware repair. I was responsible for all financial management including payroll, purchasing, accounts payable, accounts receivable, collections, and vendor and contractor management Show less

Operations Management - Human Resources, Inventory, Accounts Payable, Accounts Recievable, Training and EvaluationMarketing - Establishing and strengthening business relationships, Brand Management, Creative Product Placement...Information Technology - Networking, Web based applications, General Repairs and Maintenance

Vision Makers assists Non-Profit organizations with grant writing, fundraisng, program develpment and evaluation and creating meaningful partnerships

I offered application support, computer hardware maintenance and repair, and low level networking support for over 200 end users. I managed the help desk call log and worked with the churches IT director to implement preventative maintenance strategies and procedures as well as reduce response time and increase overall productivity.