Nathaniel Phillips Email & Phone Number

Canton, Michicigan

Detroit

At the Detroit Bus Company I wore numerous hats. I started as a part time as a tour guide and quickly became the most popular, in demand guide in the company. I was responsible for training new guides and helped develop scripts and new tours. I soon began working full time for DBC as the Customer Happiness Expert / Driver Manger where I was responsible for coordinating route details with customers, scheduling and dispatching drivers, supporting sales and managing office operations. I also… Show more At the Detroit Bus Company I wore numerous hats. I started as a part time as a tour guide and quickly became the most popular, in demand guide in the company. I was responsible for training new guides and helped develop scripts and new tours. I soon began working full time for DBC as the Customer Happiness Expert / Driver Manger where I was responsible for coordinating route details with customers, scheduling and dispatching drivers, supporting sales and managing office operations. I also supported tours and social media marketing. In this capacity we grew the company 100% year over year: doubling sales revenue, fleet size and driving staff. I implemented several software platforms that streamlined communication, improved fleet maintenance, and overall customer satisfaction, as well as reduced maintenance and personnel costs. Show less

Ann Arbor

Hannigan Insurance Agency represents 10 A and A+ rated home and auto insurance providers throughout the state of Michigan. I worked with prospective customers to help them understand their coverage and find the best rates possible. I was remained knowledgeable of industry practices, products and policies. In a short period of time, I became the top performer in my classification and exceeded the company’s sale goal expectations.

Once a judgment had been obtained, I worked with a team to locate assets and execute levies to satisfy outstanding consumer accounts receivable. I reviewed credit reports, court records, Lexis Nexis© and other web search tools to verify assets. I also corresponded with finance agencies to obtain release of liens. I was required to stay up-to-date with changing laws, regulations, procedures and practices on a county by county basis in 12 states.

City Suites is a virtual office, remote administrative services provider and inbound call center. I developed the strategy for successful acquisition of an existing business. I worked closely with corporate attorneys to negotiate agreements as well as developed organizational and operational documents. I created and implemented the company’s comprehensive business plan. I designed and managed the multi-faceted marketing strategy. I was responsible for all human resources decisions including… Show more City Suites is a virtual office, remote administrative services provider and inbound call center. I developed the strategy for successful acquisition of an existing business. I worked closely with corporate attorneys to negotiate agreements as well as developed organizational and operational documents. I created and implemented the company’s comprehensive business plan. I designed and managed the multi-faceted marketing strategy. I was responsible for all human resources decisions including policy development and compliance. I managed all day to day operations. I assured that calls were routed properly, administrative tasks were completed in a timely manner, and office equipment was operational and that the office was an attractive, organized, professional work environment. I also managed every aspect of information technology including telecommunications, networking, software security and hardware repair. I was responsible for all financial management including payroll, purchasing, accounts payable, accounts receivable, collections, and vendor and contractor management Show less

Operations Management - Human Resources, Inventory, Accounts Payable, Accounts Recievable, Training and EvaluationMarketing - Establishing and strengthening business relationships, Brand Management, Creative Product Placement...Information Technology - Networking, Web based applications, General Repairs and Maintenance

Vision Makers assists Non-Profit organizations with grant writing, fundraisng, program develpment and evaluation and creating meaningful partnerships

I offered application support, computer hardware maintenance and repair, and low level networking support for over 200 end users. I managed the help desk call log and worked with the churches IT director to implement preventative maintenance strategies and procedures as well as reduce response time and increase overall productivity.