Nathan Olson Email & Phone Number

Los Angeles, Ca, Us

Garden Grove, Ca, Us

- Design, develop, and implement cloud-based systems for a wide range of business needs, including video streaming and storage.- Establish cloud best practices by leveraging Terraform to optimize operational excellence and security across a multi-cloud environment with a primary focus on Google Cloud Platform.- Leverage cloud-specific discounts in Google Cloud and AWS to reduce monthly operating costs by over 60%.

Gardena, California, United States

- Managed multiple cross-functional IT projects, including planning, executing, monitoring, controlling, and closing them on time, within budget, and to stakeholders’ satisfaction.- Led a team of 5 IT Support Associate II technicians, providing coaching, mentoring, and assistance where needed.- Developed and maintained software, performed bug fixes, and implemented feature requests using agile methodologies. - Configured, maintained, and monitored complex infrastructure in fulfillment centers, including Windows and Linux servers, Cisco, and Juniper network equipment, ensuring 99.95% uptime for our Fulfillment Operations customers.- Adhered to IT change management protocols to facilitate seamless and controlled technology transitions while mitigating potential impacts on business operations.- Managed a high-volume ticket queue, successfully resolving 95% of tickets within 24-48 hours, resulting in increased customer satisfaction and improved team productivity.

Eastvale, California, United States

- Troubleshot and resolved issues users may have with computers and other IT equipment, taking a creative yet logical approach when standard troubleshooting procedures fail to resolve them.- Administered and managed the building’s network and server infrastructure, including Windows and Linux servers and Cisco and Juniper network equipment.- Coordinated with several departments across the building to resolve and reconcile department IT requests and engaged with all levels of building leadership to ensure that IT projects and change management plans had as minimal impact on production as possible.- Oversaw IT equipment and inventory levels, procuring items when needed to minimize the impact of equipment failure on business operations.- Assisted and trained new hires on security policies and IT equipment and software usage.