Contributor and director to the Corporate Governance arm of the MOJO Sports Network. Supporting the creation and implementation of policies and procedures of the business.

In this role I efficiently manage daily operations and engage in serving as CRM subject matter expert. I also effectively communicate with management to collaborate on issues and promptly resolve problems. My duty is to regularly utilise business technologies to track client and stakeholder data and lead strategic planning. I expertly resolve customers’ complaints related to electricity faults and accurately document customers’ interactions. I also serve as a results-focused business improvement partner able to achieve maximum impact with minimal cost. My task is to regularly provide accurate, valid and complete information by using the right methods and tools.I consistently motivate staff members and position them for long-term success within the company. My duty is to promptly resolve all inbound and outbound support requests per established guidelines.Key Achievements:• Expertly resolved customer complaints related to network supply issues; followed up to ensure successful resolution and consistently acted as a company’s ambassador. • Continuously built sustainable relationships and trust with customer accounts through open and interactive communication.

It was my duty to serve as the driving force behind a customer experience reform project; and I defined scope, guided planning phase and effectively implemented procedural enhancements. As a demonstrated leader amongst peers, I thoroughly maintained exceptional relationships with essential clients, resolved complaints and successfully mitigated future risks. I also kept records of customer interactions and processed customers’ accounts and file documents, as required. My duty was to strictly follow communication procedures, guidelines and policies and was taking the extra mile to engage customers. I processed orders, forms, applications and requests and kept records of customers’ transactions and complaints.My task was to know the products inside and out and also demonstrate ability to promptly and efficiently answer questions.Finally, I regularly provided feedback on the efficiency of the customer service process and acted accordingly. Key Achievements:• Successfully played an instrumental role in the 6-month test analyst on a major Retail Reform Project.• Regularly communicated and coordinated with colleagues as necessary and achieved a high level of customer satisfaction.

In this role I responded promptly and accurately to customer inquiries, as required. I provided the highest quality of customer service while developing solutions for tax related problems. My task was to effectively maintain a positive, empathetic and professional attitude toward customers at all times. I managed to efficiently maintain the taxation office database and worked collaboratively within a team environment. Finally, I interacted with difficult customers, analysed complex situations and successfully devised long-term solutions. Key Achievements:• Continuously ensured customer satisfaction and consistently provided a high level of professional customer support.